Bodily Injury Case Consultant - Direct Line Group - Kent, Bromley
(2012-04 - 2026-03)
- Conducted investigations into defendant RTA related personal injury and motor damage claims from inception to settlement.
- Assessed prospects of success and claims costs by reviewing witness statements, police reports, claim inspectors' reports, counter fraud intelligence reports, medical evidence and consequential losses.
- Communicated both verbally and in writing advice on legal liability to policyholders.
- Conducted verbal and written negotiations with solicitors and third-party insurers achieving cost effective settlements.
- Negotiated solicitors' costs and disbursements resulting in substantial cost savings.
- Researched case law, judicial guidelines, court procedural rules to formulate successful legal arguments.
- Executed accurate reserving.
- Prepared cases for court hearings and drafted instructions to Counsel.
- Effectively handled and resolved customer complaints within prescribed time limits avoiding escalation to the complaints department.
- Supported junior members of staff through referrals and on the job training.
- Collaborated with team members and department leads through regular dialogue meetings to improve departmental case management processes.
- Demonstrated 100% compliance with GDPR and data protection.
- Carried out compulsory learning in compliance in Health and Safety, customer service training, Privacy and Information Management and Conflicts of Interest.
Litigator - RBS Insurance - Bromley, Kent
(2001-04 - 2012-04)
- Handled in-house litigated Road Traffic Accident, Employers Liability, Public Liability claims up to settlement/ Trial.
- Provided advice to the insured clients on legal liability issues.
- Conducted written and verbal negotiations with Solicitors.
- Provided written advice to the insurer client through pre-litigation referrals for the purposes of litigation avoidance.
- Drafted defenses, counterclaims, Part 23 Applications, proposed court directions. Interviewing clients and drafting detailed witness statements, instructing experts and drafting all other relevant Court documents.
- Attended Court and made representations at Case Management Conferences and Application Hearings.
- Mentored junior members of staff, including authorising their case plans and payments, auditing files, and dealing with case referrals.
- Met monthly departmental targets of settling 20 files per month and scoring averages of 90-100% on file audits.
