FOH Team Member - Slim Chickens - Liverpool
(2024-04 - 2025-11)
- Delivered friendly, efficient customer service in a fast-paced front-of-house environment, ensuring a positive guest experience during high-volume service periods
- Took customer orders accurately, handled payments, and resolved queries professionally while maintaining speed and attention to detail
- Supported smooth daily operations by coordinating with kitchen and team members to manage orders, seating, and service flow
- Maintained high standards of cleanliness, organisation, and food safety across front-of-house areas
- Demonstrated adaptability, teamwork, and resilience while working under pressure in a customer-focused hospitality setting
German Speaking HR Operations Advisor - CSL Seqirus - Liverpool
(2024-04 - 2025-11)
- Provided comprehensive HR support via ServiceNow to a diverse workforce, including German-speaking employees, ensuring adherence to company policies and procedures
- Managed end-to-end recruitment processes for German-speaking positions, from job posting and candidate screening to interviewing and onboarding
- Facilitated the offboarding process in cases of retirement, termination of contract, and dismissal, ensuring a smooth end of the employment agreement
- Collaborated with cross-functional teams to develop and implement HR initiatives and programs tailored to the needs of German-speaking employees
- Ensured compliance with German labour laws and regulations, including data protection laws (DSGVO), and facilitated HR audits to maintain legal compliance
- Supported HRIS implementation and optimization efforts, including data migration, system configuration, and user training, to streamline HR processes
- Provided Ad Hoc translations of legally-binding documents from English into German
- Facilitated global communication with German speaking employees and UK based managers
- Fully trained in the use of Workday, Service Now, Kronos, ePay
- Experienced in an agile work arrangement, providing occasional language support to the Japanese Branch of the business
- Provided comprehensive support and guidance to management on the use of Workday via MS Teams
German Speaking HR Operations Assistant - Adecco - Liverpool
(2023-09 - 2024-04)
- Provide administrative support to the HR department, including data entry, file maintenance, and document preparation
- Assist in recruitment activities, such as posting job openings, screening resumes, and coordinating interviews
- Manage employee onboarding and orientation processes, ensuring a positive and smooth integration
- Respond to employee inquiries regarding HR policies, benefits, and general HR-related matters
- Maintain accurate employee records using Workday
- Participated in application testing, upgrades and deployment, and internal Service Desk projects as needed
- Process employee terminations, conducting exit interviews, and facilitating smooth offboarding procedures
- Calculate final payments, including accrued leave, bonuses, and other entitlements, ensuring compliance with local employment laws
- Performed Ad-hoc translations and reviews
- Facilitate communication between employees from the DACH region, US, and UK to ensure smooth collaboration
Japanese Teacher - Cactus Languages - Manchester
(2023-07 - 2023-09)
- Deliver comprehensive N5-level Japanese language instruction to students, focusing on reading, writing, listening, and speaking skills
- Develop and implement engaging lesson plans and curriculum materials tailored to the needs of learners
- Foster a positive and inclusive classroom environment, encouraging active participation and cultural exploration
- Provide regular feedback and assessments to track student progress and adjust teaching methods as necessary
- Organize cultural events and activities to enhance students' understanding of Japanese culture
Senior Customer Service Agent - Bosch Service Solutions - Liverpool
(2022-05 - 2023-09)
- Provided world class technical support for a range of products for customers across the globe
- Coordinated with Team members in both English and German to resolve advanced technical issues for a variety of products
- Replied to customer queries via Zendesk and telephone in an appropriate manner
- Liaised with a global team to aid in the development of computer software the products utilise
- Engaged with the sales and marketing of various products
- Lead a team of junior customer service agents and provided training and support for new recruits
- Assisted in the hiring and interviewing process of new bilingual employees by assessing their German skills
- Helped improve customer support strategies and renew company policies by collaborating with management to develop and implement HR initiatives that support business goals
- Conducted new hire orientations and provided training on HR policies and procedures
Japanese App localisation specialist - Kanji Native - Remote
(2022-12 - 2023-03)
- Translated and localized an application from Japanese to English, ensuring a smooth and natural user experience for English-speaking audiences
- Adapted app content, including UI strings, app descriptions, notifications, and in-app text, to resonate with the target audience while maintaining the original intent and functionality
- Conducted linguistic and cultural research to ensure accurate and culturally sensitive translations, taking into account local conventions, idiomatic expressions, and user preferences
- Collaborated closely with developers, designers, and project managers to meet strict deadlines and ensure the seamless integration of translations within the app's framework
- Conducted thorough quality assurance checks to verify translation accuracy, consistency, and adherence to industry standards
- Provided feedback and suggestions to improve app user experience, linguistic clarity, and overall localization effectiveness
German Speaking Customer Service Agent - Randstad - Liverpool
(2019-06 - 2022-05)
- Answering customer queries in both German and English
- Providing Troubleshooting to existing customers in English and German, in regard to phone application software and home heating systems
- Met all call quality standards and daily quotas for first-call resolution
- Coordinating with a team of German and English speakers, to solve more technical and difficult problems a customer may have
- Translating various product information and conducting various interpretation tasks
Japanese Translator - Waku Studios ltd - London
(2021-05 - 2021-09)
- Translated various anime series from Japanese into English, ensuring accuracy, cultural sensitivity, and capturing the essence of the original content
- Collaborated closely with the production team to deliver high-quality subtitles and maintain consistency throughout the projects
- Successfully translated the following anime series: Hitorijime My Hero (Season 1), Your Lie In April (Episodes 17-19), Miss Kobayashi's Dragon Maid (Season 2), Silver-spoon (Season 1)
German Lecturer - University of Liverpool - Liverpool
(2019-10 - 2020-05)
- Taught German to beginner students in evening classes, creating a dynamic and engaging learning environment
- Developed and delivered lesson plans and instructional materials tailored to meet the needs of adult learners
- Utilized a communicative approach to facilitate active student participation and enhance language acquisition
- Provided constructive feedback and support to students, promoting their progress and confidence in German language skills
- Implemented various teaching techniques, including role-plays, group activities, and multimedia resources, to enhance students' understanding and enjoyment of the language
- Created and administered exams to assess students' language proficiency and track their progress
- Marked homework assignments and provided detailed feedback to facilitate students' learning and improvement
