Nathan Flitcroft

I have experience of working with the public and delivering excellent customer service. I am confident about selling, have a positive and helpful attitude and can get on well with a wide range of customers. I also have excellent communication skills and sales skills. I feel that I am an ideal candidate for this position and would be an asset to your team.

Delivery Driver at Ocado (Present)

• Obtaining vehicle registration and delivery route.
• Pre-route van checks to ensure vehicle is up to standards.
• Driving up to 200 miles a day.
• Keeping refrigerated & frozen goods at the correct temperature.
• Making sure to deliver goods in the allocated 1-hour time slot the customer has purchased.
• Quality checking every tote full of customers groceries when unloading to ensure there's no damage to fragile items, such as eggs, bread, milk, glass bottles etc...
• Dealing with damaged items to then refund for the customer.
• When returning to depot, re-filling the van with fuel and/or AdBlue if required.
• After route van check with a yard marshal to ensure no damages were done on route.

Account Manager at Love Energy Savings (2022-01 – 2023-12)

• Making sure sales go through successfully and customer journey is a positive experience notifying every step of the way.
• Webchat and Email queries from customers.
• Supporting other colleagues and departments via Microsoft Teams meeting.

Inbound/Outbound Customer Sales & Service at SMS PLC / Smart Metering Services (2021-01 – 2022-12)

• Taking inbound calls from customers who are interested in upgrading their Electric and Gas meters to Smart Meters.
• Explaining the benefits of why Smart Meters are the future and why they should upgrade.
• Booking engineers to either exchange, repair or commission the meters.
• Answering questions from other colleagues on Microsoft Teams in need of their help.

Inbound Customer Service at Haier Europe / Hoover Candy (2020-01 – 2021-12)

• Taking inbound calls from customers, who appliances are faulty and wanting to book an engineer visit.
• Soft serving to try and identify the fault of the machine on the call.

Sales Executive at E. ON Energy Solutions Limited (2018-01 – 2020-12)

• Providing the best of my ability to make the customer's experience and journey exceptional making sure the customer leaves the call satisfied by our service.
• Promoting benefits of continuing services at a new property when they move out of her property into a new one that EON do not supply. (For example, new property is British Gas, I then promote benefits and make it exceptional easy for that customer transfer.)
• Handling very aggressive customer complaints, making sure that the customer's complaint is easily resolved and leaves happy with the resolved solution.
• Promoting extra addons such as Thermostats, Boilers, Smart Meters, making them aware that these extra updated efficient pieces of equipment will actually make a massive positive effect on their energy and most importantly, saving money.

ITQ Diploma in Information Technology – Bolton College (2014-01 – 2016-12)

GCSEs – Rivington and Blackrod High School (2009-01 – 2014-12)