Delivery Driver at Ocado (Present)
- Obtaining vehicle registration and delivery route.
- Pre-route van checks to ensure vehicle is up to standards.
- Driving up to 200 miles a day.
- Keeping refrigerated & frozen goods at the correct temperature.
- Making sure to deliver goods in the allocated 1-hour time slot the customer has purchased.
- Quality checking every tote full of customers groceries when unloading to ensure there's no damage to fragile items, such as eggs, bread, milk, glass bottles etc...
- Dealing with damaged items to then refund for the customer.
- When returning to depot, re-filling the van with fuel and/or AdBlue if required.
- After route van check with a yard marshal to ensure no damages were done on route.
Account Manager at Love Energy Savings (2022-01 – 2023-12)
- Making sure sales go through successfully and customer journey is a positive experience notifying every step of the way.
- Webchat and Email queries from customers.
- Supporting other colleagues and departments via Microsoft Teams meeting.
Inbound/Outbound Customer Sales & Service at SMS PLC / Smart Metering Services (2021-01 – 2022-12)
- Taking inbound calls from customers who are interested in upgrading their Electric and Gas meters to Smart Meters.
- Explaining the benefits of why Smart Meters are the future and why they should upgrade.
- Booking engineers to either exchange, repair or commission the meters.
- Answering questions from other colleagues on Microsoft Teams in need of their help.
Inbound Customer Service at Haier Europe / Hoover Candy (2020-01 – 2021-12)
- Taking inbound calls from customers, who appliances are faulty and wanting to book an engineer visit.
- Soft serving to try and identify the fault of the machine on the call.
Sales Executive at E. ON Energy Solutions Limited (2018-01 – 2020-12)
- Providing the best of my ability to make the customer's experience and journey exceptional making sure the customer leaves the call satisfied by our service.
- Promoting benefits of continuing services at a new property when they move out of her property into a new one that EON do not supply. (For example, new property is British Gas, I then promote benefits and make it exceptional easy for that customer transfer.)
- Handling very aggressive customer complaints, making sure that the customer's complaint is easily resolved and leaves happy with the resolved solution.
- Promoting extra addons such as Thermostats, Boilers, Smart Meters, making them aware that these extra updated efficient pieces of equipment will actually make a massive positive effect on their energy and most importantly, saving money.
