Residential Support worker - Good Foundations - Ellesmere port
(2025-09)
- Delivered high-quality care, safeguarding, and emotional support to children and young people with complex needs, adhering to statutory frameworks and organisational policies.
- Championed the physical, emotional, and social development of children and young people, ensuring that their welfare, safety, and best interests were consistently prioritised in line with the Children Act 1989, Children's Homes Regulations 2015, and the Quality Standards for Children's Homes.
- Implemented individual care and placement plans, behaviour management strategies, and risk assessments in collaboration with multi-agency professionals, including social workers, therapists, and education providers.
- Maintained accurate, confidential, and contemporaneous records, including daily logs, incident reports, and safeguarding documentation, in compliance with data protection and regulatory requirements.
- Supported children in developing life skills, engaging with education, and fostering positive relationships, thereby promoting an environment of independence, respect, and resilience.
- Participated in regular team meetings, supervision sessions, and training to ensure professional development and adherence to best practice standards.
- Responded effectively to safeguarding concerns and incidents, following organisational safeguarding procedures and statutory guidance (Working Together to Safeguard Children).
- Ensured the home environment remained safe, nurturing, and compliant with health and safety standards and Ofsted expectations.
Assistant Manager - TED baker Pop up store - Cheshire Oaks
(2025-06 - 2025-11)
- Assisted the Store Manager in overseeing daily operations, including staff supervision, visual merchandising, and sales performance.
- Delivered exceptional customer service by providing personalised styling advice and ensuring a luxury shopping experience aligned with Ted Baker's brand standards.
- Facilitated staff training, motivation, and performance monitoring to maintain high levels of engagement and productivity.
- Managed stock control and visual presentation to optimise product availability and enhance the store appearance.
- Evaluated daily sales and KPI reports to identify improvement opportunities and drive revenue growth.
- Acted as a brand ambassador, upholding Ted Baker's reputation for quality, service, and contemporary style.
Housing Officer/Support worker - Nacro limited
(2025-01 - 2025-06)
- Collaborated closely with each client to understand their individual circumstances, risks, and needs, developing tailored support plans that encourage accountability, stability, and positive behavioural change.
- Structured case management through regular meetings with clients to review progress, set achievable goals, and address barriers preventing forward movement.
- Supported clients in complying with court orders, licence conditions, and probation requirements, while assisting them in building practical skills necessary for independent living.
- Provided guidance around budgeting, managing appointments, maintaining routines, accessing education or employment opportunities, and developing healthier lifestyle choices.
- Served as a liaison between clients and external services, facilitating access to the wider support network necessary for long-term stability.
- Advocated on behalf of clients when appropriate, assisting them in navigating complex systems and encouraging engagement with professionals who can support their recovery journey.
- Oversaw the weekly management of three residential properties accommodating clients.
- Conducted regular property inspections, coordinated maintenance and repairs, ensured health and safety standards were met, and addressed tenancy-related concerns professionally and promptly.
- Assisted residents in understanding their responsibilities, maintaining their living spaces, and developing respect for shared environments.
- Managed conflict resolution as needed, promoting positive neighbour relations, and encouraging a sense of accountability and community.
Supervisor - Suit Direct - Cheshire Oaks
(2024-01 - 2025-02)
- Ensured high levels of customer satisfaction through excellent service delivery.
- Verified that maintenance, presentation, and organisation issues in the shop and stock room were addressed appropriately.
- Acted as a brand ambassador, demonstrating in-depth product knowledge.
- Achieved substantial sales and consistently met daily targets.
- Ensured staff met targets, handled cash management, and completed daily reports for CRM while fostering good staff morale.
- Ensured completion of all reports, along with banking logs and secure bag packing.
Stock handler - Selfridges - Manchester
(2023-10 - 2024-01)
- Coordinated with other departments to ensure appropriate products were correctly located.
- Collected stock and prepared products, ensuring all items were processed and accurately accounted for.
- Maintained up-to-date records to reflect any stock changes in the system administration.
- Controlled the movement of inventory between sites.
- Assisted the team during busy periods.
Supervisor - Calvin Klein - Cheshire Oaks
(2023-02 - 2023-09)
- Verified shop and stock room maintenance, ensuring that presentation and organisation issues were addressed appropriately.
- Acted as a brand ambassador, demonstrating in-depth product knowledge.
- Ensured staff achieved targets, managed cash handling and banking, completed daily reports for CRM, and promoted good staff morale.
- Oversaw the completion of reports, alongside banking logs and secure bag packing.
Sales Assistant - Calvin Klein - Trafford Centre
(2022-03 - 2023-02)
- Ensured high levels of customer satisfaction through excellent service delivery.
- Verified that maintenance, presentation, and organisation issues in the shop and stock room were addressed appropriately.
- Served as a brand ambassador, demonstrating in-depth product knowledge.
- Achieved substantial sales and consistently met daily targets.
Sales assistant - Lacoste - Cheshire Oaks
(2022-05 - 2022-09)
- Ensured outstanding customer service within the store and assisted customers to the highest standard possible.
- Provided excellent service and support.
- Verified that maintenance, presentation, and organisation issues in the shop and stock room were addressed appropriately.
- Acted as a brand ambassador, demonstrating in-depth product knowledge.
Cleaning Operative - BILFINGER, Innospec - Ellesmere Port
(2022-05 - 2022-08)
- Executed cleaning duties in the clientele's offices to the highest standards, adhering to policies and procedures while working at this chemical plant.
Cover Cleaner - Select Security Services
(2019-03 - 2019-08)
- Carried out cleaning services for offices, factories, and laboratories to the high standards of both the company and clientele.
- Included early morning shifts from 4:00 AM – 1:00 PM across Runcorn, the Widnes area, and occasionally Leeds.
Bartender/Bar volunteer - The Seahorse Pub - Ellesmere Port
(2019-12 - 2021-08)
- Took drink orders from local guests, delivering them with precision and promptness.
- Maintained a safe, clean, and well-stocked bar area throughout each shift.
Sales Assistant - Calvin Klein - Cheshire Oaks
(2018-11 - 2022-01)
- Ensured high levels of customer satisfaction through excellent service delivery.
- Verified that maintenance, presentation, and organisation issues in the shop and stock room were addressed appropriately.
- Acted as a brand ambassador, demonstrating in-depth product knowledge.
- Achieved substantial sales and consistently met daily targets.
