Carer
(2026-05)
Zero-Hours Contract
- Provide care and support to individuals in their own homes and within live-in care settings.
- Assist clients with their daily routines while promoting independence, dignity and wellbeing.
- Provide companionship and emotional support, adapting care to each individual's needs.
- Maintain a professional, respectful and compassionate approach when working with clients and their families.
- Work flexibly on a zero-hours contract, travelling to different clients and care settings as required.
Seeking Employment
(2025-12 - 2026-05)
Actively seeking a suitable employment opportunity, where I could use my strong communication, compassion and people skills.
Maternity Cover - Administration support - Focus Mental Health Solutions
(2025-09 - 2025-12)
- Emailing parents, social workers and clinicians.
- Creating reports and updating spreadsheets.
- Booking clinics and managing appointments.
- Running the weekly zoom podcast.
- Circulating MDT minuets.
- Formatting Clinicians reports ready for sending to families and social workers.
Virtual Customer Helper – Resort Response - Jet2Holidays
(2023-11 - 2025-08)
- Handle a high volume of customer inquiries and emergency calls while ensuring quick and effective resolution.
- Provide empathetic and professional support in sensitive situations, liaising with local teams and internal departments.
- Maintain accurate records of customer interactions and contribute to ongoing process improvements and knowledge sharing.
- Efficiently manage and update internal systems, ensuring accurate documentation of customer cases, complaints, and resolutions for seamless follow-ups.
Temp Customer Service Adviser – Complaints Handler - Volkswagen Financial Services
(2023-06 - 2023-11)
- Investigated and resolved customer complaints, ensuring timely and effective communication.
- Liaised with internal teams to gather information and process contract refinancing while ensuring compliance with ID verification procedures.
- Delivered high-quality written and verbal responses to customers, maintaining a professional and empathetic tone.
- Provided customer service and financial support for Volkswagen Group brands, including Audi, SEAT, Škoda, Bentley, Porsche, and Lamborghini, ensuring a seamless experience for customers across different luxury and mainstream vehicle markets.
Customer Experience Coordinator - Allianz
(2022-10 - 2023-05)
- Managed projects related to product launches, claims processing, and customer service improvements
- Monitored project progress, resolved issues, and ensured alignment with industry regulations.
- Assisted customers from Lloyds, Halifax, and Bank of Scotland, handling inquiries, policy upgrades, and complaints.
Clinical & Project Administrator - West London NHS Trust
(2017-09 - 2022-10)
- Provided administrative and technical support across various healthcare projects, ensuring smooth operations.
- Managed multiple healthcare projects, including EHR implementations and clinical quality improvement programs.
- Supervised and trained new employees while ensuring adherence to compliance and regulatory standards.
- Acted as the main point of contact for patients and stakeholders, ensuring clear and professional communication.
