Patrol Officer / Police Trained Law Enforcement at Parkguard (2026-04 – Present)
Law enforcement patrols for London Councils, handling crime and ASB, daily serious incidents including assaults, robberies and thefts, breaches of the peace, drug dealing and fraud.
- Joined and qualified in various response units, especially anti-social behaviour and nightlife economy, resolving incidents and reports from City CCTV Control Room, patrolling crime hotspots, safeguarding the public. This involved making arrests when necessary, administering first aid in medical incidents, and gathering intelligence. Managers/SOPs are from police forces.
- Precise, in-depth evidential reporting and tagging, making MG11 forms/police statements.
- Crisis Management, creating positive outcomes in preserving public order, safety and life.
SIA Security / Crowd Safety Steward at JAR Site Solutions (2025-12 – 2026-04)
In this role, I was responsible for a range of areas in Site and Event Security operations, as well as assisting managers and supervisors in some planning and supervision duties.
- Access Control, Customer service, asset protection, training of new staff, delegation of extra staff, loss prevention, care for vulnerable customers, submitting police statements.
- Conflict Management, handling high-intensity environments such as Football Stadiums, Music Festivals and Public/NYE Fireworks, requiring negotiation, rapport and assertion.
- Effective customer service was essential throughout, often determining customers' goodwill and compliance, by taking a problem-solving approach, issues were avoided.
- Gained an understanding of the requirements and limitations of current practices within the security industry, as well as the methods and challenges in identifying reliable security staff.
General Operations Manager at TCGEmporium & Various (2023-01 – 2025-12)
Managed physical and electronic security, as well as cybersecurity safeguarding, end to end operation of digital storefronts for retail / ecommerce products.
- Carefully managed digital security, including customer data protection, asset protection, health and safety regulation adherence, webstore data hygiene and order validation.
- Loss prevention and asset protection physically and digitally using fraud detection tools.
- Data analysis of trends, opportunities in production cycles and market research.
- Community and customer relations management, providing problem solving customer service, evaluating and actioning with zero unresolved customer feedback.
- Logistics of order management and fulfilment, ensuring security pre-distribution.
Business Operations Manager at Huawei Technologies UK (2020-06 – 2023-01)
Managing and executing operations for a team, including business analysis and training.
- Office Management, HR and Asset Protection responsibilities, including ensuring keycard access, cataloging, labelling and tracking company devices and staff attendance.
- Deep dives and reports on platform performance, data analysis to identify areas for operational development, informing conclusions/strategy to business growth action plan.
- Community management, communications and customer service, with both KOL campaign promotions, writing promotion script and managing relationship with influencer and community, and VIP high value accounts/users.
- Digital Transformation, integrating technologies into operations by communicating with the team, as well as data analysis, to identify problematic tasks or blockers.
- Leading and project managing incentive pilot campaign launch, winning 'Outstanding Contribution' Award in Huawei European Annual conference, by pitching, planning and executing the UK market soft launch, scaled to Europe, Americas and Oceania regions.
