Naveen Nair

I'm Naveen, an IT Support & Cybersecurity professional with over 6 years of experience in 2nd Line Support, Incident Management, Asset Management, and Technical Support.

I’ve consistently delivered efficient, secure, and reliable IT support across both on-site and remote environments. With a strong foundation in ITIL practices, I’m adept at managing incidents, coordinating resolution efforts, and minimizing downtime for enterprise environments.

I'm passionate about cybersecurity and have hands-on experience securing endpoints and managing user access rights. I’ve worked in fast-paced environments across the UK, delivering SLA-driven support while ensuring user satisfaction.

Experienced Incident and Service Management Specialist with over 6 years of expertise in ensuring rapid incident resolution and maintaining service continuity across global cloud, SaaS, and enterprise IT environments. Proven ability to manage the full incident lifecycle from detection and triage to escalation, communication, and root cause analysis while driving continuous service improvement. Adept at handling major incidents, leading technical bridges, and collaborating with cross-functional teams to minimize business impact.

Skilled in ServiceNow, Jira, and ITIL-based service management practices, with hands-on experience in desktop productivity tools and Citrix environments. Recognized for analytical problem-solving, process optimization, and proactive leadership in identifying trends, implementing preventive measures, and delivering high-quality IT services aligned with business objectives. Strong relationship management and communication skills, with the ability to work autonomously and within global IT teams.

Master of Science in Cybersecurity, De Montfort University

Bachelor of Technology in Electronics and Communication Engineering, V.M.R.F