Navitha Narayanan

I am a first-year university student at the University of Reading, building on over a year of dedicated experience in customer service. My background spans a range of roles, from hands-on customer support to volunteer work, which has equipped me with strong adaptability, teamwork, and communication skills. Known for my approachable and proactive demeanour, I consistently deliver positive experiences by focusing on clear, attentive, and solution-oriented interactions.

My ability to remain calm and efficient under pressure, combined with a passion for learning, enables me to confidently adapt to new tasks and environments. I thrive in collaborative settings, supporting team goals with enthusiasm and a commitment to excellence. Eager to take on new challenges, I am motivated to further grow my skills and make a meaningful impact in every role I undertake.

Retail Assistant - Bookers

(2025-08-01 - 2025-11-01)

• Welcome customers, drivers, and visitors on arrival, offering friendly assistance and directing them to the right departments.
• Check and validate customer membership accounts to ensure only authorised shoppers access services and make purchases.
• Accurately scan products, process payments, handle refunds, and keep transactions fast and smooth during busy trading periods.
• Manage incoming calls and in-person queries, providing clear information on stock availability, services, and store procedures.
• Log delivery drivers, record arrival details, and communicate effectively with the warehouse team to support efficient stock movement.

Retail Assistant - B&M

(2025-05-01 - 2025-08-01)

• Provide friendly, helpful support to shoppers, answering questions and guiding them to products to ensure a positive in-store experience.
• Keep shelves fully stocked, rotate products, and maintain eye-catching displays that meet B&M's merchandising standards.
• Accurately scan items, process payments, handle exchanges or refunds, and ensure quick, efficient service at the checkout.
• Stay familiar with B&M's wide product range—including homeware, groceries, and seasonal items—to offer useful recommendations to customers.
• Maintain a clean, organised, and safe store environment, ensuring aisles, shelves, and promotional areas are tidy and compliant.
• Work closely with colleagues to support stock deliveries, restocking, and daily store tasks, ensuring smooth operations during busy periods.

Beauty Specialist - Boots

(2024-12-12 - 2025-04-14)

• Provide tailored advice and support to customers, ensuring they have a positive shopping experience and leave with the right products.
• Stay up to date on a wide range of health, beauty, and wellness products, offering expert guidance and recommendations to meet customer needs.
• Drive store sales by promoting key products, seasonal offers, and loyalty programs to boost customer engagement and meet sales targets.
• Maintain well-stocked shelves, manage inventory, and ensure product availability to meet high demand, especially during peak shopping times.
• Work collaboratively with colleagues to maintain a smooth and efficient store operation, ensuring ambitious standards of cleanliness, organisation, and customer satisfaction.

Temporary Sales Assistant - School Uniform Direct

(2024-07-01 - 2024-09-21)

• Aid customers with product selection during busy peak periods, providing expert advice on school uniform requirements and resolving inquiries efficiently.
• Quickly restock shelves and maintain organised displays to keep up with high demand, ensuring products are readily available to customers.
• Stay well-informed on uniform specifications, sizes, and school-specific regulations to guide customers and make quick recommendations during peak times.
• Address customer concerns, such as stock shortages or sizing issues, swiftly and professionally, ensuring minimal disruption during busy periods.
• Work seamlessly with colleagues to handle the fast-paced environment, balancing customer service and operational tasks to maintain smooth store operations.

Temporary Sales Assistant - Brixton Hill Express

(2024-01-13 - 2024-04-26)

• Made sure all stock and deliveries were made on time.
• Ensured the shelves were fully stocked and the shop floor was sparkling clean.
• Served Customers at the till with excellent customer service and made sure to go above and beyond.
• Ensured all paperwork was filed.

University of Reading

BTEC Applied Science - Applied Science - St Francis Xavier Sixth Form College (2023 - 2025)

Secondary School - St Martins in the fields High School for girls (2017 - 2023)