Navkiran Matharu

I am an experienced and highly organised Medical Secretary with several years of NHS administrative and secretarial experience. I am skilled in managing clinician diaries, booking appointments, producing accurate clinic letters, coordinating multidisciplinary team (MDT) meetings, and providing excellent patient support. I have experience using RiO and a variety of NHS systems, with the ability to quickly adapt to new software and systems.

I have a calm, professional communicator with strong organisational skills. I have the ability to prioritise workloads, meet deadlines, and work effectively both independently and as part of a team.

Medical Secretary at NHS – Birmingham & Solihull Mental Health NHS Foundation Trust (2023-06 – 2026-07)

• Booking new and follow-up clinic appointments and home visits.
• Manage clinicians' diaries, arranging clinics and professional meetings.
• Send appointment letters and patient correspondence.
• Added referrals onto the RiO system and updated patient records.
• Completed patient transfers between Community Mental Health Teams (CMHTs).
• Produced clinic letters, care plans and other clinical documentation following appointments.
• Organised documentation for MDT meetings and attended meetings to record minutes.
• Answered telephone enquiries from patients, GPs and others.
• Arranged support letters for patients.
• Checked GP details for medication requests and prescription queries.
• Completed and sent ESCAs to GP surgeries for prescribing requests.
• Worked closely with reception staff and provided telephone cover when required.
• Assisted patients at reception by resolving queries and complaints in a professional manner.
• Worked with nurses, clinicians and multidisciplinary teams to ensure high-quality patient care.

Payroll Administrator at University Hospitals Birmingham (UHB) (2019-04 – 2023)

• Processed new employee records on the payroll system.
• Using EPUT systems to complete monthly payroll for NHS employees.
• Arranging court orders on employee salaries.
• Setting up and calculating maternity and paternity leave on payrolls.
• Adding new employees to the payroll system.
• Updating details such as Tax details.
• Calculating monthly salaries and sending them correctly each month without any over payment or under payments.

Clinical Administrator at Birmingham Community Healthcare NHS Foundation Trust (BCHC) (2015-07 – 2019-04)

• Adding referrals to the RIO system.
• Booking new and follow up appointments for patients to see Dietitians.
• Sending appointment and reminder letters to patients.
• Discussing feeding regimes with respite care and patients.
• Keeping contact with Nutricia Homeward regarding feeding supplement orders and products for Nasogastric feeding and Peg feeding.
• Editing Dietetic letters, uploading them onto a system and posting them.
• Making reminder calls to patients for appointments.
• Communicating with GP's and referrers for information on patients.
• General filing and creating files.
• Archiving documents.

Court Administrative Officer at HM Courts & Tribunals Service (2014-02 – 2015-07)

• Creating accounts for new applications from claimants to evict tenants.
• Dealing with customers face-to-face and completing applications to suspend evictions, taking payments and booking hearing dates for them to go in front of a judge.
• Sorting warrants for bailiffs.
• Sorting post and sending it to the correct departments.
• Sending files to judges ready for the hearings.
• Updating accounts with information received from solicitors, claimants and defendants.
• Communicating with judges regarding current and adjourned hearings.

I have GCSEs in English, Maths, Science and Childcare.

I have an NVQ in Child Care and Education.