Post office counter clerk - Post office - Birmingham
(2023-02 - 2026-03)
- Administered daily cash, credit, and debit card transactions with precision.
- Facilitated currency conversions and sales in accordance with company policy.
- Examined mail and packages for accurate labelling and postage to avert delivery delays.
- Executed regular compliance tests in line with policies, ensuring adherence to best practices.
- Processed passport applications, including handling application form processing and capturing passport photographs.
- Calculated mailing costs based on weight, type, and destination, accurately affixing correct postage on letters and parcels.
- Alerted the line manager when cash on hand surpassed holding limits as per standard stock summary.
- Processed letters and parcels, providing advice on suitable services aligned with customer requirements.
- Obtained signatures from recipients of registered or special delivery mail.
- Cashed and dispensed a high volume of money orders per shift with absolute accuracy.
- Assisted customers with driving license applications by supplying appropriate forms and guidance.
- Ensured compliance with internal controls and UK banking regulations.
- Balanced daily cash deposits and vault inventory with a high accuracy rate.
- Executed cash deposits and withdrawals for customers.
- Handled daily cash, credit, and debit card transactions with accuracy.
- Administered pre-sort assessments that increased mail sorting efficiencies.
- Informed line manager when cash on hand exceeded holding limits as per standard stock summary.
- Cashed and dispensed a high volume of money orders per shift with zero errors.
- Executed post-office-related transactions to sell stamps, accept payments, and prepare money transfers.
- Reviewed cheques and money orders to identify potential fraud indicators.
- Balanced daily cash deposits and vault inventory with a flawless accuracy rate.
- Performed currency exchanges in compliance with current, accurate rates.
Office manager - Cov19 Care Ltd - Birmingham
(2021-07 - 2022-12)
- Received and screened a high volume of internal and external communications, including calls and emails.
- Sorted and distributed incoming mail to the correct recipients throughout a busy office environment.
- Organised and maintained office common areas for efficient operation.
- Developed weekly and monthly reports and presentations, facilitating improved operational analysis.
- Welcomed guests and clients with warmth and professionalism, ensuring a positive experience.
- Maintained orderly and up-to-date files for accurate record-keeping.
- Responded promptly to telephone enquiries from clients, vendors, and customers.
- Interacted with customers professionally through phone, email, or in person to provide information and direct queries to appropriate staff members.
Post office counter clerk - Post office - Birmingham
(2019-09 - 2021-06)
- Handled daily cash, credit, and debit card transactions with accuracy.
- Facilitated currency conversions and sales in accordance with company policy.
- Examined mail and packages for accurate labelling and postage to avert delivery delays.
- Administered pre-sort assessments that increased mail sorting efficiencies.
- Processed passport applications, overseeing application form processing and capturing passport photographs.
- Calculated mailing costs based on weight, type, and destination, accurately affixing correct postage on letters and parcels.
- Informed line manager when cash on hand exceeded holding limits as per standard stock summary.
- Processed letters and parcels, providing advice on suitable services aligned with customer requirements.
- Obtained signatures from recipients of registered or special delivery mail.
- Cashed and dispensed a high volume of money orders per shift with zero errors.
- Executed post-office-related transactions to sell stamps, accept payments, and prepare money transfers.
- Reviewed cheques and money orders to identify potential fraud indicators.
- Balanced daily cash deposits and vault inventory with a flawless accuracy rate.
- Performed currency exchanges in compliance with current, accurate rates.
Customer service assistant - Click4 Prescription (Pharmacy) - Birmingham
(2019-03 - 2019-08)
- Handled high-volume customer queries simultaneously with effective multitasking.
Nail technician - Self Employed - Birmingham
(2016-02 - 2019-02)
- Provided high-quality manicures and pedicures, customising treatments to suit clients' preferences.
- Designed creative nail visuals based on customer requests.
- Maintained, repaired, and removed false nails and extensions.
Store assistant (volunteer) - Savers - Perry Barr
(2014-09 - 2014-10)
- Restocked shelves, addressed customer queries and complaints, providing detailed merchandise information and advice.
- Welcomed customers with a smile, creating a friendly and inviting atmosphere.
Customer assistant (volunteer) - Asda - Smethwick
(2014-05 - 2014-06)
- Restocked shelves, addressed customer queries and complaints, providing detailed merchandise information and advice.
- Welcomed customers with a smile, creating a friendly and inviting atmosphere.
