Nayab Kiani

I am a friendly, hardworking outgoing, honest and a reliable person. I love working in a customer service enviroment where i can meet different people as i am always happy to help. I am able to work in a team or on my own and use my own initiative. I am a quick leaner and can follw instructions easily

Mortgage Advisor - Barclays

(2007-01 - 2007-09)

My duties involved in dealing with customer mortgage queries and taking payments.

Customer Service Relations Manager - Yorkshire Water

(2006-09 - 2006-12)

My role involved in working in a busy call centre- handling customer billing queries and payments

Sales Assistant - Hina Fashions

(2006-03 - 2006-09)

My role involved in maintaining store standards, greeting customers, selling face to face and cash handling on tills

Customer Service Advisor - British Gas

(2005-06 - 2006-02)

My role involved in working in an extremely busy enviroment where i had to provide sales through customer service. I have to deal with complaints, advise on different products we offer and take payments from overdue bills. I then went on to becoming a sales advisor where I have to help new staff learn how to sell throught customer service. I really enjoyed meeting new people and teaching them how and when to introduce new products in the call to try and sell it.

Clerical Support Officer - Direct Line Insurance

(2005-03 - 2005-04)

I worked in Direct Line House in the Engineers Department. My duties consisted of data capturing, calculating claims for customers, filing and post sorting

Receptionist - Bradford Royal Infirmary Hospital

(2004-10 - 2004-11)

I worked at the Yorkshire Cochlear Implant Service Unit where I gained administration duties: faxing, filing, photocopying, booking patients appointments, making and recieving calls. I enjoyed working in a fast paced enviroment.

Teacher Assistant - St Agustines Primary School

(2002-01 - 2002-02)

My duties involves assisting the teacher with daily leasons, providing learning support for children. I gained confidence in my communication skills. I worked with enthusiasm in a professional yet fun manner with the children.

Receptionist - Kiani Conversions

(2002-01 - 2003-07)

I worked on the phones dealing with customer queries, taking orders and also organising deliveries. I had shop duties such as making sure the shop is clean and presentable. I also had to deal with customers in a polite and professional manner.

Science Intermediate - Science - College (2003-09 - 2004-07)