Nayak Ashvi

Results-driven Business Analyst with an MSc in Networking & Cyber Security and hands-on experience delivering digital solutions across mobile and web applications in Agile environments. Expert in requirements gathering, process mapping, and data analysis using Power BI. Proven ability to translate complex business needs into detailed functional specifications, supporting UAT and driving operational efficiency in healthcare and security domains.

Customer Service Advisor - Waitrose & Partners - London

(2023-12)

• Delivered high-quality customer service in a fast-paced retail environment, consistently resolving queries and improving customer satisfaction
• Processed high-volume cash and card transactions with high accuracy using POS systems
• Led a team managing online delivery orders, improving workflow efficiency and reducing order processing delays
• Maintained optimal product availability through effective stock replenishment and display management
• Collaborated with cross-functional teams to meet operational targets and enhance service delivery
• Resolved customer complaints professionally, contributing to improved overall customer experience

Administrative Executive - Disha Hearing Solutions Ltd

(2022-06 - 2023-08)

• Managed end-to-end administrative operations, including scheduling, documentation, and stakeholder communication
• Coordinated meetings and prepared agendas and minutes, ensuring alignment across teams
• Maintained structured filing systems, improving data accessibility and retrieval efficiency
• Generated operational reports and performed data analysis to support business decision-making
• Acted as a key point of contact between clients and internal teams, ensuring effective communication and issue resolution

IT Business Analyst - Iboon Technology

(2021-12 - 2022-05)

• Elicited business requirements via stakeholder workshops and interviews to define project scope and objectives
• Translated business needs into detailed user stories and acceptance criteria using Jira
• Conducted As-Is and To-Be process analysis to identify gaps and recommend strategic process improvements
• Collaborated with developers and QA teams in Agile/Scrum environments to ensure high-quality solution delivery
• Developed interactive Power BI dashboards to facilitate data-driven decision-making for senior stakeholders
• Managed UAT by preparing test cases and validating outputs against initial requirements

MSc - Networking & Cyber Security - London Metropolitan University (2023)

Master of Computer Science - IT - GLS University (2022)

Bachelor of Computer Applications - GLS University (2019)