Nayla Ali

Psychology graduate with a BSc (Hons) in Psychology, Counselling and Therapies from the University of Bedfordshire. Passionate about supporting people with their mental health difficulties whilst helping them develop the skills and confidence to improve their wellbeing. Kind, approachable and reliable individual with strong empathic nature, active listening skills and ability to build rapport with different people.

Committed to providing person-centred, gentle support while continuing to develop personally and professionally. Eager to begin career as Trainee Psychological Wellbeing Practitioner (PWP) within NHS Talking Therapies with long-term ambition to qualify as a child counsellor.

Cinema Assistant - Cineworld

(2021-01 - 2024-12)

• Supported safeguarding procedures by keeping an eye on age restrictions and making sure cinema policies were followed.
• Manage difficult conversations professionally, including situations where customers have become disappointed or frustrated by showing active listening skills.
• Provided customer-focused support by helping them acquire their food, tickets and with any general questions.
• Worked independently on some days and as part of a team, to maintain a clean and welcoming environment for everyone.
• Conducted regular screen checks whilst remaining vigilant for piracy and antisocial behaviour, by demonstrating strong observations and attention to detail.

Sales Advisor & Stock Assistant - Lagardere

(2024-01)

• Provide professional and welcoming customer service to passengers from a wide range of backgrounds.
• Remain calm in fast-paced environments.
• Find a way to communicate with passengers and build a rapport.
• Manage priorities such as stock organisation, maintaining cleanliness standards, and customer support.
• Communicate effectively with customers to understand their needs and create a positive experience in a fast-paced environment.

GCSEs - English, Maths, Science, Business Studies, IT - Mark Hall Academy (2014-01 - 2018-12)

NVQ - Health and Social Care - Harlow College (2018-01 - 2021-12)

BSc (Hons) - Psychology, Counselling and Therapies - University of Bedfordshire (2021-01 - 2025-12)