Nazlee Rolls

Administrative professional with experience supporting education, events, and multi-site retail operations. Seeking a permanent, year round, full-time role with unrestricted availability throughout the year. Skilled in confidential records management, report preparation, compliance documentation, diary and meeting coordination, bookings, resource planning and enquiry handling via email, telephone, Microsoft Teams and face-to-face channels.

Proficient in Microsoft Word, Excel, Outlook and Teams, as well as education and safeguarding database systems. Proven ability to prioritise competing deadlines, support multidisciplinary teams and deliver an accurate, professional service.

SEND Higher Learning Teaching Assistant - Five Acre Wood Snodland

(2021-09)

Provide senior operational and administrative support within a fast-paced specialist education environment, managing records, communications, projects, schedules and resources while coordinating with internal teams, clients and multidisciplinary stakeholders. Take day-to-day leadership responsibility when required.

• Maintain accurate operational records, funding data and confidential files, ensuring information is updated promptly and documentation is readily available to authorised personnel.
• Prepare, update and quality-assure reports, statutory documentation, service plans, review records, assessments and written briefings for internal and external stakeholders.
• Manage professional correspondence and enquiries across Microsoft Teams, email, telephone and in-person channels, delivering clear, accurate and timely responses.
• Coordinate meetings and formal reviews by managing schedules, collating supporting materials and liaising with clients, specialists and partner organisations.
• Plan daily operations, coordinate resources and adapt priorities to meet deadlines in a fast-paced, changing environment.
• Enter, maintain, retrieve and report business-critical information using Microsoft Office and specialist case-management, safeguarding and performance-tracking systems.
• Handle sensitive personal, medical and safeguarding data with discretion, maintaining confidentiality and compliance with established policies and procedures.
• Coordinate and supervise team activities, allocate workloads, mentor colleagues at different levels and promote consistent operational standards.
• Coordinate off-site activities, catering requirements, supplies and associated budgets, maintaining accurate bookings, financial records and supporting documentation.
• Manage competing priorities and facilitate effective engagement across a diverse range of internal and external stakeholders.

Co-Owner/Founder - J and L Events UK Ltd

(2015-06 - 2021-09)

Co-managed the administration and delivery of events and craft fairs across Medway, Kent and London, overseeing venue and supplier coordination, stallholder bookings, volunteer schedules, operational documentation, financial records and customer communications.

• Administer the full booking process, responding to enquiries, issuing and processing booking forms and confirmations, and maintaining accurate stallholder records.
• Prepare risk assessments, event schedules, action plans, itineraries, promotional materials and venue documentation.
• Handle telephone and email correspondence, resolve queries and maintain professional relationships with venues, suppliers, stallholders and customers.
• Maintain financial records, process and reconcile payments, monitor event income and expenditure, manage cash and complete basic accounting duties.
• Source and negotiate with venues, arrange appointments and confirm operational requirements with owners and committee members.
• Design floor plans and coordinate event logistics, resources, volunteer rotas and on-the-day schedules.
• Promote events through social media and local marketing, creating clear written and visual communications.
• Deliver a professional front-of-house service, welcoming attendees and responding promptly to operational issues.

Part time Supervisor - HSamuel Ltd - Hempstead Valley branch

(2007-09 - 2015-06)

Supported the efficient operation of the Hempstead Valley branch, combining supervisory responsibility with customer service, financial administration, stock control, compliance and staff support.

• Completed accurate stock counts, audit checks and cash reconciliation in line with company procedures.
• Managed opening and closing procedures, security records and escalation of callouts.
• Maintained stock, sales and operational records and supported delivery against targets and KPIs.
• Trained and mentored new colleagues, communicated daily priorities and supported team performance.
• Resolved customer enquiries professionally and delivered a consistently high standard of service.
• Maintained company standards for compliance, presentation and operational accuracy.

Senior multi-site retail management roles - HSamuel Ltd and The London Dungeon

Held senior multi-site retail management roles with HSamuel Ltd and The London Dungeon, overseeing business administration, daily operations, HR processes, budgets, supplier relationships, stock records, cash controls, audits, security, merchandising and client relations. Facilitated onboarding, training and professional development for new team members. Monitored performance data, prepared operational reports and ensured sites remained compliant, fully staffed and efficiently run.

• As Area Store Management Development Coordinator for HSamuel Ltd, coordinated management recruitment, training and development, store refits and new openings, and served as the regional contact for reports, audits and operational enquiries.

A-levels - English and Biology

GCSEs 9, grades A-C

Level 2 - Business and Administration

L3 - Children and Young People in the Workforce

JET1 - Jewellery and watch repairs - N.A.G. (National Association of Goldsmiths)

Foundation Diploma - Photography