Neelam Hussain

Qualified Dental Nurse with strong clinical, administrative, and patient‑care experience. Skilled in supporting dental procedures, maintaining high infection‑control standards, and providing calm, reassuring support to patients. Adaptable and confident working independently or within multidisciplinary teams, with excellent organisation and time‑management skills.

Reliable, motivated, and committed to delivering high‑quality care, bringing transferable strengths suited to wider healthcare, customer‑facing, and administrative roles.

Qualified Dental Nurse - The Practice at Willington

(2021-01)

Trainee dental nurse from 2018 - 2021

• Assisting dentists during clinical procedures and providing chairside support.
• Supporting patient centred care, reassurance and communication through appointments.
• Prepare treatment rooms, sterilise instruments, and maintain infection control standards.
• Updating patient records and assisting with administrative duties.
• Complying to practice policies, procedures, and health & safety requirements.

Customer service operator - First source, Derby

(2012-01 - 2018-12)

• Handled high volume customer enquiries in a fast-paced environment while delivering excellent service and meeting all targets.
• Resolved issues, completed information processing and maintained up to date records.
• Communicated professional with diverse customers to ensure high quality outcomes and customer satisfaction.

Customer Service Assistant - Next Retail

(2009-01 - 2012-12)

• Assisting customers with purchases, queries, and product information.
• Maintain store quality and supporting stock replenishment.
• Working alongside a team to meet store targets and standards.

Telesales Agent - Anglian Home Improvement

(2008-01 - 2009-12)

• Making outbound calls to promote home improvement services.
• Meeting call targets and maintaining accurate call logs.
• Communicating confidently with customers to generate interest.

Admin – PA (temp) - Resource Centre, Derby

(2007-01 - 2007-12)

• Providing administrative tasks and support including filing, data entry and diary management.
• Assisting with general office duties and customer enquiries.
• Maintaining accurate records and supporting daily operations.

NCFE Level 3 Diploma in the Practise of Dental Nursing - Dental Nursing - The practice at Willington (2021-01)

NEBDN Diploma in Dental Nursing - Dental Nursing - Acacia training (2018-01 - 2021-12)

Level 2 Fitness Instructing - Fitness Instruction - LA fitness, Derby (2011-01 - 2011-12)

NVQ Level 2 Administration - Administration - Sitwell house, Derby (2007-01 - 2007-12)

GCSEs - General Education - Bemrose community school (2000-01 - 2005-12)