Neeta Kunverji

Security professional with extensive experience in front-of-house security operations, control room management, CCTV monitoring, and customer service. Skilled in handling alarms, access control, incident response, and administrative tasks. Demonstrates calm and composed nature while working under pressure, with strong multitasking and prioritization abilities.

Proficient in IT systems including Word, Excel, Teams, PowerPoint, and Outlook. CCTV licence holder with knowledge of CCTV procedures and practices. Experienced in non-verbal communication styles such as PECS and Makaton.

Strong communicator with ability to work effectively in team environments and respond sensitively to incidents.

Security Officer (Front Of House) - Equinix

• Dealt with all radio messages efficiently and responded promptly
• Performed administrative tasks including accurate recording of key issues on paper and Daily Activity records
• Handled client requests and directed routes to clients on floor via maps
• Carried out Filing, faxing and printing of records as required
• Inputted and manipulated traktik system (hand held device used during patrols) and liaised with appropriate personnel
• Prioritised verbal instructions from customers, staff, management and prioritised general tasks in control room
• Attended alarms, first aid and lift entrapments
• Created monthly reports
• Monitored CCTV and alarms systems
• Attended any alarms for investigations and reported on system and DAR
• Proficient in Word, Excel, Teams, PowerPoint and Outlook

Security Officer - Museum

• Provided information and guidance on all areas of the museum, including exhibitions, special programs, and collections
• Performed bag and vehicle searches
• Managed vehicle movement during entry and exit points via thorough checking and logging of paperwork
• Patrolled ensuring safety and security of museum and its users
• Attended incidents as well as alarm activations and emergencies during SST calls

Security Officer - University (Roehampton)

• Patrolled sites and performed fire testing
• Provided customer service to visitors, contractors and students on site
• Kept buildings and clients safe and secure through patrols and lock/unlock procedures
• Attended emergencies like first aid and fire alarms when activated
• Thoroughly investigated incidents and wrote accurate reports
• Monitored CCTV in control room
• Dispatched officers if unusual activities were found
• Responded to intruder alarms and fire activations
• Registered all lost property in the log sheet
• Issued keys by signing in and out on the log sheet
• Issued access cards by preparing them using the kinetix app/netveu app
• Attended well being checks dealing with situations with compassion and sensitivity
• Responded to telephone calls, took necessary information and dispatched officers accordingly
• Directed callers to appropriate departments via extension transfers
• Logged all calls and requests on daily log sheet

Security Officer - Agency/Events

Worked for agency at events, corporate security in galleries and museums where managed crowds as well as provision of professional and friendly customer service.

• Managed crowds at events
• Provided professional and friendly customer service
• Worked in corporate security at galleries and museums

Support Worker - Radlett

Role involved learning non-verbal communication styles such as PECS and Makaton. Being an active listener and observer, was able to engage with and understand clients thus building relationships that enabled development of their skills and furthering their interests. Planned activities for clients including risk assessments and coordination with team members.

• Learned and applied non-verbal communication styles such as PECS and Makaton
• Engaged with and understood clients through active listening and observation
• Built relationships with clients
• Developed client skills and furthered their interests
• Planned activities for clients considering all risk assessments
• Conducted research into official information including Passport, vaccination, finances, medication, diet and clothing
• Communicated with team through emails, phones and social media
• Managed clients with colleague support, sharing all chores including sleep