Neha Arooj Ijaz

Friendly, enthusiastic, and reliable individual with experience in customer-facing roles within hospitality, retail volunteering, and leadership positions. Skilled at delivering excellent customer service, building positive relationships, handling customer queries professionally, and working effectively in fast-paced environments. Confident in working as part of a team, managing multiple tasks, and maintaining high standards of organisation and presentation.

Eager to contribute a strong work ethic, positive attitude, and excellent communication skills to a retail role.

Dining Room Assistant - Golden Palms

(2026-01 - 2026-05)

• Delivered high quality service in a busy, high-end buffet serving 100+ guests per shift.
• welcomed and assisted guests, ensuring a smooth and positive dining experience.
• Maintained a clean, organised dining area to meet high presentation standards.
• Responded efficiently to guest requests and resolved issues promptly, contributing to positive customer satisfaction.

Waitress/FOH - Café Rudys

(2025-11 - 2026-03)

• Served over 50 guests per shift in a fast paced restaurant environment.
• Memorised menus and confidently advised customers, contributing to high quality service provided.
• Communicated effectively with colleagues to ensure efficient service delivery.
• Strong rapport built with regular customers, enhancing customer experience.
• Coordinated with kitchen staff to manage high order volumes during peak hours.
• Maintaining floor cleanliness to ensure a high standard dining experience.

Student council representative/Dental Society Member - Dixons Allerton Academy & Dixons Sixth Form

(2021-01 - 2025-12)

• Represented a cohort of over 100 students, communicating feedback to staff to improve student experience within the college.
• Led campus tours of groups of 20-30 visitors during open days, confidently answering questions and promoting the college in a professional manner.
• Worked collaboratively with staff and my peers to coordinate and support meetings, activities, and awareness events effectively.
• Demonstrated leadership, organisation and confidence balancing academic responsibilities alongside extracurricular commitments.

Volunteer - OXFAM

(2023-11 - 2024-04)

• Supported day-to-day running of busy charity shop.
• Managed and assisted with stock rotation and maintained shop floor presentation standards through displays and floor presentations.
• Handled transactions accurately while maintaining attention-to-detail in fast paced retail environment.
• Worked effectively as a part of a team to achieve shared goals.
• Demonstrated adaptability by supporting different areas of the shop, including customer service, stock rotation and visual merchandising.
• Answered phone calls professionally and resolved queries efficiently.

Bronze - Duke of Edinburgh Award

NCS programme

UKMT Programme

GCSE - 10 GCSEs at grade 8-5, including Mathematics (7) and English (7)

A-Levels - Biology (B)

Predicted - Business (A), Chemistry (A)