Business Development & Client Relationship Manager
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Business Manager with over 15 years of customer service and client success expertise, helping businesses build and maintain client relationships, retain and acquire new clients, offer solutions, and drive customer satisfaction. Implemented strategic initiatives resulting in an 85% increase in client retention, a 65% increase in upsell and expansion opportunities within existing accounts and a 90% growth in revenue.
Acquired strong management, operations, communication, interpersonal and analytical skills with a passion for exceeding expectations and contributing to the growth and success of organisations.
Adept at leveraging industry knowledge and resolving issues to drive continuous improvement and impact in business and client service management.
Business Manager with over 15 years of customer service and client success expertise, helping businesses build and maintain client relationships, retain and acquire new clients, offer solutions, and drive customer satisfaction. Implemented strategic initiatives resulting in an 85% increase in client retention, a 65% increase in upsell and expansion opportunities within existing accounts and a 90% growth in revenue.
Acquired strong management, operations, communication, interpersonal and analytical skills with a passion for exceeding expectations and contributing to the growth and success of organisations.
Adept at leveraging industry knowledge and resolving issues to drive continuous improvement and impact in business and client service management.
Brunel University – London From 09/2020 – 12/2021
MBA in Digital Innovation – 2021
