Neha Firdous

I am a dedicated and results-oriented professional who has recently completed an MSc in Management with Project Management and Professional Development Planning (PDP). With a strong foundation in team collaboration and customer service, I have developed the ability to remain composed and effective in fast-paced, high-pressure environments. My key strength lies in proactive communication skills, which have consistently enabled me to resolve customer issues efficiently and contribute positively to team success.

I bring hands-on experience in delivering high-quality service while ensuring operational standards such as cleanliness and organisation are maintained. I am now eager to apply my academic knowledge and practical experience in a project coordination, operations support, or customer-focused role, where I can utilise my problem-solving abilities and organisational skills to contribute to business success.

Cake maker - Central Kitchen, Paris Baguette - Southall

(2025-08)

Currently working as a cake maker in Central kitchen with Paris Baguette

• Building, icing and decorating cakes while maintaining hygiene, allergen requests and food safety standards
• Measure and mix ingredients accurately
• Decorate cakes using icing, fondant, cream, chocolate, fruits, or edible decorations
• Maintain a clean and sanitary work station
• Follow food hygiene and safety regulations
• Store ingredients properly
• Check freshness and quality of products
• Order ingredients when stock is low
• Reduce waste and manage portion sizes
• Complete orders on schedule
• Manage multiple cake orders at once

Chef - Cloud Kitchen - London

(2025-01 - 2025-08)

• Preparing meals efficiently while maintaining hygiene and food safety standards
• Managed kitchen inventory and supplies to minimise food waste
• Delivered consistent food quality under high-pressure, fast-paced conditions
• Collaborated with other team members to streamline service operations
• Adapted quickly to menu changes and customer dietary requirements

Front of House Staff - Restaurant FOH - London, UK

(2024-02 - 2024-12)

• Delivered excellent customer service by welcoming guests and taking orders
• Resolved customer complaints promptly to ensure satisfaction
• Maintained cleanliness and presentation of front-of-house areas
• Assisted with daily opening/closing procedures and cash handling

MSc Management with Project Management - Management - BBP University London (2024 - 2025)

Bachelor of Business Administration - Finance - Hyderabad, India (2020 - 2023)

Intermediate - Maths, Economics, Commerce - Junior College, Karimnagar, India (2018 - 2020)

Secondary School Certificate - Singareni Collieries High School, Karimnagar, India (2016 - 2018)