Remote engineer / Smart Hand Engineer at FREELANCE (2018-02 – Present)
Perform Remote Hands services which are tracked through
- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling
- Assist with the diagnosis of hardware and software
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Perform migrations of equipment, power, or networking devices
- Shipping and Receiving of packages
- Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Network Provisioner (Asia Pacific) at VIRTELA SERVICES PHILIPPINES INC. (2015-12 – 2017-12)
An NTT Communications Company. The Provisioners interface directly with the customer and complete requests for new service. The position is also responsible for maintaining records of activities and coordinating service order activities with ILEC's, CLEC's, IXC's, remote hands technicians and other internal groups. As this is a global company, the provisioner must also be able to communicate with international customers and providers and work within the local time zones.
- Provisioning of E1, E3, DS1, DS3, OC3, OC12, DSL and Metro Ethernet.
- Place orders with LECs & other carriers, both domestic and international.
- Collect & disseminate all support details with companies to order process (LOAs, CFAs, DLRs, ASRs, etc.).
- Utilize provisioning, ordering and inventory software.
- Verify that confirmation and designs are received for the LECs and operating companies in a timely basis.
- Provide accurate and timely updates to both customers and internal groups.
- Escalate when needed.
- Maintain current files on all orders.
- Interfaces with customers through lifecycle of circuit implementation including completion of test and turn up.
- Coordinates work and maintenance activities with customers, vendors and internal team members.
- Functions as a team player.
Voice and Data Services Manager at WEST CONTACT SERVICES (2013-11 – 2015-12)
ATT Account. Responsible for pro-actively coordinating and managing complex voice order lifecycle support for clients; commitments necessary to exceed client expectations by providing a single point of contact from receipt successful deliver; provide complex voice aftermarket ordering and service support; receive voice order of customers and validate the accuracy of the information provided; proactively maintain an understanding processes established for each step of life cycle, ensuring it is followed when needed.
- Voice and Data Order Management – Proactively coordinate the day order lifecycle of various voice products while for clients and ensuring service commitments exceed client expectations while adhering to corporate and policies and procedures
- Client Satisfaction – Establish an excellent working relationship with assigned client and continuously string level of overall service that West is providing
- Research Assistance – Assist in resolving routine program quality issues by identifying issue(s) and research manner
- Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/ external team members and department contacts
Network Provisioner at ACCENTURE INC. (2012-01 – 2013-10)
Project Verizon. Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Performs Service Fulfillment activities for a given function with medium to full supervision including:
- Receive and verify order.
- Responsible for designing and provisioning Data circuits.
- Coordinating with other TELCO rep and counterpart regarding provision of circuits.
- Notify verification team if invalid information has been provided.
- Key order details into application.
- Learn and understand the navigational tools of all the applications needed in the process.
- Respond to rejects with Sales field and/or LEC.
- Communicate order status with offshore management, and functional team leads
- Observe the SLA's and performance measurements assigned.
- Reach out to 3rd party vendors (LEC) whenever necessary.
- Track order from receipt through handoff to next function group.
- Participate and implement Operational Excellence initiatives.
- Escalate issues and seek advice when faced with non-standard issues/problems
- Interacting largely with own workgroup but may interact with users around first line queries/requests.
- Performs a variety of duties and accountabilities as business need dictates
Student Services Assistant at SYSTEMS TECHNOLOGY INSTITUTE (2004-02 – 2010-09)
Student Services Department. Job Knowledge Programs (year round as technical and administrative support)
- Assist and provide research materials on various learning skills program on Math, English and technical skills
- Assist in the design, evaluation and implementation of Learning Skills Program
- Assist during the implementation of Tagisan ng Talino, Network Graduation, Student of the Year and other student services' related activities (materials, Network setup to be use in our system. Technical support in all presentation and needed workstation.)
- Developed a system which enables to look for the data of the students. (Pertaining Records Management)
- Attend to request of students from five closed schools handled
- Evaluate and classify request according to: Graduate/undergraduate, Inclusive dates (upon enrollment and graduation), Program/course enrolled, With available Special order or for application
- Maintain, organize and update the database of available credentials/basic information of former students
- Certify credentials and prepare Form IX for Special Order application
- Search for grades of former students to complete academic units and corresponding grades prior to application for Special Order or release of documents
- Liaise and closely coordinates with TESDA records staff on Special Order application
- Monitor and update relevant student records-related concerns: Released Special Order Number (by year), Applied Special Order number (number of graduates / branch)
- Prepare and facilitate signing of diploma and transcript of records
- Facilitate and ensure acknowledgement of released documents
- Promptly attend to phone calls/walk-in and web inquiry of former students and settle concerns
- Maintain an inventory of available yearbook vs. released yearbook
- Identify and recommends inputs to immediate superior, if necessary, to add value on student records concerns
- Prepare and disseminate correspondence to STI network on insurance updates and concerns
- Receive and submit the listing of students for insurance coverage to PFIC
- Coordinate with PFIC (insurance company) and STI Network on various insurance related concerns
- Monitor and consolidate report on list/number of students for coverage, premium per school, claims summary
- Facilitate the processing of insurance claims
