Head of Retail - Sterling Home - Scotland
(2025-04)
Executive lead with full strategic and operational responsibility for all Sterling Home retail operations, including the flagship Tillicoultry showroom, one of the UK's largest prestige furniture destinations at over 250,000 square feet.
- Direct accountability for profit and loss, commercial strategy, recruitment and leadership development, marketing, buying, and end-to-end operational performance.
- Entrusted with driving growth, brand positioning, and operational excellence across Scotland's most prestigious furniture retailer.
Sales Director (UK & Ireland) - Designer Sofas Group - UK & Ireland
(2018-11 - 2025-04)
Full P&L responsibility for 32 stores across the UK and Ireland, reporting directly to the CEO.
- Spearheaded the growth from 3 to 32 stores, driving expansion through strategic site acquisition, lease negotiations and financial management.
- Fully manage recruitment, ongoing training and development of teams across all locations.
- Oversee customer service operations, health & safety protocols and GDPR compliance.
- Play a critical role in ensuring the profitability and operational efficiency of all stores.
- Developed and implemented scalable marketing structures, directly enabling the company's growth from 3 to 32 stores in under 7 years.
- Built and optimised sales processes across teams, creating the operational efficiency and scalability that were crucial to the company's successful expansion.
- Currently in progress of expanding the business.
General Manager - Fabb Sofas - Paisley - Paisley
(2017-09 - 2018-06)
- Led the flagship store's operations, managing sales, customer service and overall profitability.
- Successfully implemented sales strategies that consistently exceeded targets and enhanced customer satisfaction.
- Managed a high-performing sales team, contributing to the company's growth before it entered administration.
General Sales Manager - Douglas Park Motor Group
(2016-05 - 2017-09)
- Directed a sales team, achieving notable sales growth and profitability through targeted business development strategies.
- Established and maintained key client relationships, ensuring top-tier customer service and satisfaction.
- Restructured sales processes, boosting efficiency and driving increased customer engagement.
General Sales Manager - Lexus Glasgow - Glasgow
(2015-06 - 2016-05)
- Transformed an underperforming branch into a profitable unit within five months, increasing profits by £170k.
- Recruited and mentored a high-performing sales team, significantly improving branch performance.
- Enhanced client retention by resolving critical customer service issues and improving overall customer experience.
General Sales Manager/Sales Manager/Sales Executive - Arnold Clark - Various Branches - Various Branches
(2002 - 2015)
- Led teams across multiple branches, increasing profitability by over £500k in various locations.
- Delivered a sales recovery plan that improved net profit by £200k in 12 months.
- Consistently exceeded sales targets and transformed underperforming branches.
- Recognised as the top sales executive in the company for the first three years.
Sales Manager/Sales Executive - DFS - Various Branches - Various Branches
(1997 - 2002)
- First sales executive to achieve over £1 million in sales.
- Led turnaround initiatives in underperforming branches across the UK, enhancing sales performance and staff productivity.
Sales Manager/Sales Executive - Slaters Menswear - Glasgow & Aberdeen - Glasgow & Aberdeen
(1991 - 1997)
- Promoted to Sales Manager at age 21, the youngest in company history.
- Managed the successful launch and operations of the Aberdeen store, setting new sales records.
