Renewals Manager – EMEA at Anaplan (2025-07 – 2026-04)
- Managed a £20M+ EMEA renewal portfolio, achieving 114% of quota and 98% gross retention.
- Owned the end-to-end renewal lifecycle for enterprise customers, from forecasting through signature.
- Evaluated license usage and completed true-up requirements to ensure accurate renewal quoting and revenue capture.
- Engaged customers via phone, video and email throughout the renewal cycle to maximise retention and minimise churn and contraction.
- Liaised directly with customers to ensure POs and order forms were accurately and promptly completed, enabling timely internal deal approval.
- Proactively identified opportunity- and customer-level risk, coordinating cross-functional mitigation plans to protect ARR.
- Led commercial negotiations and structured multi-year agreements, contributing to 16% expansion revenue across the portfolio.
- Delivered 100% forecast accuracy through consistent pipeline reviews and executive reporting.
- Ran QBRs with key stakeholders to surface expansion opportunities and mitigate churn risk early.
- Partnered cross-functionally with Sales, Customer Success, Finance and Legal to align on renewal strategy and contract terms.
- Contributed to the development of renewals best practices and playbooks shared across the wider EMEA team.
- Applied AI tools (Copilot, ChatGPT) to accelerate account research, renewal prep and customer insight generation.
Senior Renewals Account Manager – EMEA at Barracuda Networks (2021-06 – 2025-06)
- Managed a £15M EMEA renewal portfolio, exceeding quota by 120%+ and earning Presidents Club three consecutive years.
- Negotiated renewal pricing and commercial terms directly with enterprise procurement and legal teams.
- Evaluated license usage and managed true-up requirements as part of the renewal quoting process.
- Applied subscription-based GTM approaches across the renewal lifecycle, from usage review through to close.
- Liaised with customers on PO and order form completion to support timely internal deal approval.
- Identified opportunity- and account-level risk across the portfolio and coordinated mitigation with Sales and Customer Success to protect gross retention.
- Provided renewals coverage on larger, more strategic and complex accounts, driving high-value multi-year deals.
- Conducted forecasting, QBRs and pipeline reviews to keep leadership aligned on portfolio health.
- Proactively identified upsell and cross-sell opportunities, converting them into incremental revenue.
- Built and sustained trusted relationships with customers, partners and distributors across the region.
- Trained, mentored and led a team of 4, supporting their pipeline management and negotiation skills, and contributed to wider improvements in renewals process and tooling.
- Used Salesforce, Gainsight, Gong, Copilot and ChatGPT to strengthen account health insights and renewal strategy.
EMEA Accountant at Zuora (2016-01 – 2021-12)
Assistant Management Accountant at Tom Davies Ltd
Senior Accounts Assistant at Wasabi Sushi & Bento
Accounts Assistant (Taxation) at A&S (1992) Ltd
