Nelly Muiruri

Highly motivated, meticulous, ambitious and responsible. Consistently looking to expand upon already acquired abilities and eager to learn new and wide-ranging. A proficient organiser, who enjoys being part of a team and is also equally happy to work on own initiative.

Always remains professional and completes tasks with a degree of punctuality, excellence and quality. Has a caring trustworthy nature with a strong work ethic. Flexible in approach and willing to adapt to any requirements requested.

Assistant manager at Meridale Recruiting Solutions Ltd (2023-09 – 2025-12)

• Lead day-to-day care operations to ensure high-quality, safe and effective care delivery.
• Drive continuous improvement in care quality, outcomes and customer satisfaction.
• Develop and implement personalised care plans and assessments tailored to individual needs.
• Ensure full compliance with relevant regulations, including Care Quality Commission (CQC) standards and guidance. Supervise and motivate teams to deliver compassionate, person-centred care.
• Coordinate staff rotas and manage workforce resources efficiently.
• Maintain accurate records, including care plans, risk assessments and incident reports.
• Manage safeguarding concerns, complaints and regulatory notifications in line with policies.
• Build and maintain strong relationships with clients, family members, healthcare professionals and partner agencies. Assist with budgeting, resource planning and performance reporting.
• Improved customer service by implementing new procedures and protocols.
• Handled customer complaints effectively, restoring trust in our brand.
• Delegated tasks to team members efficiently improving overall productivity.
• Created a positive work environment, resulting in higher employee morale.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Provided support to manager during audits, ensuring accurate reports.

Relationship Manager at Wadi Degla Investments, Kenya (2016-06 – 2018-12)

• Build, nurture and maintain strong relationships with existing clients, members and key accounts.
• Act as the main point of contact for client enquiries, issues, feedback and service requests.
• Ensure prompt, professional follow-up and resolution of customer concerns.
• Process cash and cheque payments from the clients to the accounts department.

Administrative Officer at One Zero One Creative, Kenya (2016-01 – 2016-05)

• Serve as the main point of contact for general office administration and daily operations.
• Maintain a well-organised and efficient office environment, handling supplies, equipment and facilities management. Monitor and order office supplies and stationery to ensure adequate stock levels.
• Handle incoming and outgoing correspondence, including emails, mail, calls and deliveries.
• Maintain and update office filing systems, both electronic and physical.
• Maintain accurate records of company documentation, correspondences and administrative files.
• Assisted in recruitment process to build an effective workforce.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Increased staff productivity by providing comprehensive training programmes.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.

BSc in International Tourism Management – Plymouth University (2014-09)

Master of Arts in Human Resource Management – Plymouth University (2011-01 – 2015-01)

Foundation Course in BSc International Tourism Management – Plymouth University International College (2011-01)

Cabin Crew Diploma in Cabin crew – Trans Eastern Airline Aviation College (2009-01)

Computer Application Diploma – National Institute of Business Studies (2000-01)