Ng Frankie

Knowledgeable IT guy oversees technology deployment and maintenance. Instructs and leads IT staff member in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Warehouse Clerk - CEVA [JLR Solihull] - UK

(2022-12 - 2026-10)

• Worked within S.M.A.R.T office and provide a key customer interface, managing expectations and developing a solid working relationship between DHL, supplier, Jaguar Land Rover and customer
• Warehouse accuracy analysis problem identification to ensure that material flow complies with all S.M.A.R.T. processes
• Data entry, ensure Master Data within the customer systems is maintained/aligned (WMS, Material Flow, CMMS) and perform urgent stock counts for JLR
• Ensure Master Data within the customer systems is maintained/aligned (WMS, Material Flow, CMMS)
• Report, action and investigate all market area minimum calls
• Report issues to local shift manager
• Write Excel spreadsheet Macro for the SMART office to move from paper-based processes to a digital workflow Management of Inbound/Outbound client order data
• Processing supplier purchase orders, customer orders and driver returns accurately, efficiently and timely
• Dispatching Inter-site orders and updating warehouse reports

Warehouse Operator - DHL - UK

(2022-02 - 2022-12)

• Carried out manual loading and unloading trailers
• Palletised freight and wrapping pallets, moved pallets and cages and used pallet trucks
• Sorted parcels and larger items by postcode and placed them in the cage or on the pallet

Sales Assistant - Tool2Hire - UK

(2021-09 - 2021-12)

• Served and assisted customers to order, collect, return products, prepare invoice, delivery note, sales documents, etc.
• Assisted supervisor to operate point of sale system including online shop
• Assisted supervisor to develop the business
• General office works

IT Manager - eBRAM International Online Dispute Resolution Centre Limited - Hong Kong

(2020 - 2021)

• Lead the overall architecture of Legal Cloud platform
• Responsible for project proposal, high-level architecture, functional and infrastructure specifications, and detailed design documents
• Architect solutions to meet non-functional requirements, including security, availability, scalability, and recoverability, of the system
• Coach business analysts and developers in projects during their design work
• Plan and track software deliverables. Guild the development team throughout the development process

IT Manager - Digimobi Technology Limited - Hong Kong

(2017 - 2020)

• Planned, organized, controlled and evaluated all IT related operations such as daily server operations and maintenance works, interface with hardware and software vendor based on customer requirement and technical specification
• Managed IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Maintain business routines, and help timely resolve technical issues for business users including after-hours supports for emergency troubleshoots.
• Worked with Sales and Support team to implement the real-time vehicle location monitoring tracking system of Hong Kong International Airport for over 5000 vehicles. Developed and maintained many varieties of IOT device, wireless sensors, mobile resources and API integration, migration of existing server to AWS Cloud

Systems Manager - Pac-Fung Feather Company Limited - Hong Kong

(2016 - 2017)

• Lead a team of system network and support staff in managing the group’s network infrastructure and its operations, including network design, configuration, installation, connectivity and implementation, to ensure robust and seamless support to business needs. Built up system platforms, security systems and other electronic infrastructure involved in a major network revamp project covering HK and Mainland China offices
• Performed evaluation, installation, configuration, administration and troubleshooting of resources including OS, hardware & software of enterprise-wide system platform, LANS, WANs, VPNs, etc. Setup, upgraded and migrated Windows server 2012 R2, O365, Sophos Firewall, SAN storage, File server clustering, VMware ESX, wireless AP, Antivirus and backup
• Participated in software development projects and provided support on system and network administration. Worked as a consultant for providing technical consultation on all other aspects in setting up software and hardware equipment of their education website by using local server and cloud services(Amazon and Azure). Coordinated with different parties to complete the analysis work. Kept abreast of latest technology to improve efficiency and productivity.

Systems Manager - Aoba Hopkins Information Management Limited - Hong Kong

(2008 - 2016)

• Formulate the IT roadmap to drive, develop and improve IT standards and services in matching business growth. Collaborate with senior management to design IT strategies & annual plan including but not limited to budget, timeline, resources, and manpower
• Setup a new Cloud server platform for external client for accessing CRM, DMS and workflow on cloud platform
• Provided and conducted IT Audit plan and control for our current accounting firm client, conducted site audit visit

Deputy Manager - Shanghai Industrial Holding Limited - Hong Kong

(2006 - 2008)

• Upgraded and implemented the new E-mail server on UNIX platform [from Sendmail to Ironport] because of many junk mails (i.e. setup and integrated Ironport server and LDAP server)
• Created a new website for recruiting new staff of the Shanghai and Hong Kong specialist (By using Php+mysql and Apache)
• Stay up to date about the industry best practices and latest tech trends. Provide technology vision and leadership in the development and implementation regarding to business processes, scalability, and performance.

Systems Analyst & Programmer - Fugro (Hong Kong) Limited - Hong Kong

(1997 - 2006)

• Responsible for software development and refinement of existing system
• Provided computer training to staff in Hong Kong and Mainland China. Also, performed a computer audit and gave guideline to subordinate
• Prepared and submitted the proposal to government project for the company
• Set up and Integrated SunSystems account system for the accounts department, enhanced the Account Receivable module
• Responsible for supporting two heterogeneous local area networks, both operating with Novell Netware and Microsoft Windows NT, located in head and branch offices. Handled all problems relating to computer matters and provided solutions for user’s hardware or software requests

MSc - Computer Science - City University of Hong Kong (2004 - 2007)

Diploma - Information and Internet Security - City University of Hong Kong (2003 - 2004)

BSc (Hons) - Computing - University of Bolton (1995 - 1997)