Ngansele Malomba

Dedicated and results-oriented Manager with over 16 years of experience in restaurant management within the food industry, specifically at Nando's. Proven track record of leading high-performing teams to deliver exceptional customer service and achieve operational excellence. Skilled in all aspects of restaurant operations, including staff supervision, inventory management, financial oversight, and compliance with food safety regulations.

Strong leadership, communication, and problem-solving abilities, with a passion for driving business growth and ensuring guest satisfaction. Seeking to leverage my expertise and contribute to the success of Nando's in delivering delicious peri-peri chicken and memorable dining experiences.

Manager - Nando's - Wood Green, Haringey

(2021-08)

• Led and supervised daily operations of the Nando's restaurant, ensuring efficient service delivery and customer satisfaction
• Managed a team of employees, including hiring, training, scheduling, and performance management
• Implemented and enforced food safety standards and health regulations to maintain a clean and safe environment
• Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste

Manager - Nando's - North Finchley, Barnet

(2017-03 - 2021-07)

• Developed and executed marketing strategies and promotional activities to drive sales and increase customer engagement
• Monitored financial performance, including sales targets, budgets, and expenses, to achieve profitability goals
• Collaborated with senior management and corporate teams to implement company policies, procedures, and initiatives
• Conducted performance evaluations, provided feedback, and facilitated staff development to enhance team productivity and morale

Manager - Nando's - White City, Shepperd's Bush

(2008-10 - 2016-05)

• Led and managed day-to-day operations of Nando's restaurant, ensuring smooth and efficient functioning
• Oversaw a team of staff members, providing guidance, training, and motivation to maintain high standards of service
• Managed inventory levels, ordering supplies, and controlling costs to optimize restaurant performance
• Implemented food safety and hygiene protocols to ensure compliance with regulatory standards and maintain a clean and safe environment
• Handled customer inquiries, feedback, and complaints in a professional and timely manner to ensure customer satisfaction

Foundation Degree in Science - Sport Science - London Metropolitan University (2012)

A-Levels - Drama, Esol, Maths, English - Croydon College (University Centre Croydon) (2008)