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Results driven Debt Collection Call Centre Agent with experience in recovering outstanding debt through effective negotiation and customer engagement. Skilled in managing high volumes of inbound and outbound collection calls, negotiating realistic payment arrangements and maintaining positive customer relationships while ensuring compliance with company policies. Strong communication, conflict resolution and problem-solving abilities with proven capacity to meet collection targets, maintain accurate records and handle sensitive financial information with professionalism and confidentiality.
Dedicated to achieving successful debt recovery outcomes while providing respectful and ethical customer service.
Call Center Agent (Debt collection) at Buthelezi Vilakazi Attorneys (2025-08 – Present)
National Senior Certificate (Matric) – Senaoane Secondary School, Gauteng (2023)
