Nia Kader

A motivated economics undergraduate with experience in fast-paced retail and hospitality environmet. Proven track record in driving sales. Managing key holder responsibilities and delivering exceptional customer service. I am adaptable and do not shy away from problem-solvin, dedicated to building rapport and exceeding operational and business standards.

SALES & RETAIL ASSOCIATE - Family Boutique

(2023-06 - 2023-08)

• Improved customer conversion from 15% to 20% by building rapport with customers, identifying individual needs and recommending appropriate products
• I used upselling and cross-selling techniques by recommending complimentary items such as a handbag or jewellery, explaining how the additional item worked with their original purchase to encourage customers to purchase at least one additionalitem alongside their original purchase.
• I replenished stock as well as merchandise and maintained the shop floor presentation, making it appealing to the eye, by organizing clothes paying attention to detail such as sizing and colours

BARISTA - Mawi Cafe

(2023-08)

• I managed the cafe’s Instagram by producing reels and pictures, increasing the customer base and daily sales from £800 to £1200.
• I delivered exceptional customer service, by responding to enquiries and offering recommendations.
• I managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
• I personalized customer orders, adapting beverages to meet individual preferences, and dietary requirements.

INSURANCE BROKER - AON insurance

(2023-07 - 2023-07)

work placement

• I developed strong customer service and relationship building skills by working alongside insurance brokers listening to cliets needs, before providing a solution.
• I supported the brokerage team effectively by organising client information in detail and completing tasks to deadlines in an organised manner.
• I assisted clients over the phone by answering enquiries, and directing them to the right person when needed

BSc - Economics - university of westminster (2025-09)

A levels - economics, geography and psychology - hatcham college (2023-09 - 2025-07)

9 gcses - Maths (6), english (7) and science (5,6,4) - hatcham college (2018-09 - 2023-07)