Niamh Carroll

I am a dedicated young professional whom is working towards a diploma in carpentry and joinery at collage. I have complementary experience of working within the hospitality field. Within this time I gained strong communication, organisational and time keeping skills. I am competent in most IT systems.

Front of House Staff - Tim Hortons - Liverpool

(2023-11)

• Ensured all customers were happy and satisfied with their purchases and if not their complaints were resolved efficiently and promptly.
• Maintaining a high standards of customer service during high-volume, fast-paced business hours.
• Ensuring clear communication between both customer and other employees.
• Assisted management when taking stock and inventory.

Party hire assistant - 3 Monkeys party hire - Liverpool

(2022-11 - 2023-07)

• I carefully planned and coordinate people's parties and adjusted them to suit each individuals needs and budget.
• Handling cash and cashing up at the end of an event.
• Attending events/parties and setting it up before clients arrive in a safely and timely manner.
• My role as an weekend assistant was to promote the business on social network sites and contact new customers via telephone to try a secure booking.
• This role was very demanding, and sales driven as the business has monthly targets it needed to reach.
• Inputting client's data onto computer systems and keeping up to date with any payments I may have taken.
• Be aware and report any safeguarding issues that may arise via social media or on an event.

Waitress - Harvester - Liverpool

(2022-03 - 2022-05)

• Welcome guests in a warm and friendly manner.
• Ensuring their seating and dining needs are met.
• Updating the in-house online seating chart.
• Monitoring restaurant activity to determine seating and dining flow.
• Responding to guest inquiries and requests in a timely, friendly, and efficient manner.
• Adhering to health and safety/food hygiene at all times.
• Assisting fellow members of my team and other departments wherever necessary and needed.

Diploma of higher education - Carpentry & Joinery - Hugh Baird College (2022-09)

A-Level or equivalent - Criminology, health & social and business studies - St.John Bosco Arts Collage (2020-09 - 2022-08)

GCSE - Math, english language, religious education, history & art - Archbishop Beck Catholic College (2015-09 - 2020-03)