Hostess - The Georgian, Harrods - London
(2022-12)
- Provide a polished first point of contact for guests in a high-volume luxury environment.
- Manage guest enquiries, waitlists and seating coordination while maintaining accurate information.
- Handle telephone enquiries professionally and communicate guest requirements to the wider team.
- Coordinate guest flow with front-of-house and service teams to ensure an efficient experience.
- Maintain a welcoming, organised reception area and consistently high presentation standards.
Restaurant Reservations Agent - Harrods (Hammersmith Office) - London
(2020-02 - 2022-11)
- Coordinated reservations across multiple Harrods restaurants, ensuring accurate and efficient bookings.
- Managed high volumes of telephone and email enquiries, responding promptly and professionally.
- Maintained accurate booking information and liaised with restaurant teams regarding guest requirements.
- Used reservation systems to allocate tables effectively and maximise capacity and guest satisfaction.
- Resolved booking changes and customer queries while maintaining a high standard of service.
Receptionist - Woolstone Medical Centre - London
(2019-01 - 2020-02)
- Managed a busy reception desk, welcoming patients and acting as a professional first point of contact.
- Coordinated appointments, enquiries and front-desk administration in a fast-paced environment.
- Maintained accurate records and completed data entry with a high level of attention to detail.
- Processed payments, prescriptions and referrals while maintaining strict confidentiality.
- Handled sensitive queries calmly and professionally, escalating concerns where appropriate.
Spa Reservations & Guest Services - ESPA Life at Corinthia - London
- Coordinated treatment and spa package reservations, ensuring appointments were accurate and well organised.
- Managed guest enquiries by telephone and supported the smooth running of daily spa bookings.
- Prepared daily arrival and reservation reports and kept booking information up to date.
- Liaised with therapists and other departments to coordinate guest requirements and seamless experiences.
- Supported spa sales and upselling activity while maintaining a polished luxury-service approach.
- Worked to revenue targets and followed established luxury spa procedures and service standards.
Reservation Agent Intern - Hilton Hotel (HawP Project) - Istanbul, Turkey
- Supported the reservations team with bookings, guest enquiries and payment processing.
- Gained hands-on experience using the Opera reservation system and maintaining accurate booking details.
- Assisted with administrative tasks and developed confidence communicating with international guests.
