Nic Bradley

An adaptable team member with over 30 years of customer and patient facing experience with a dedicated work ethic. Works with patients via telephone and Rapid Health to determine their needs and provide empathy while also meeting job administration demands and deadlines. Communicates using SystemOne with wide range of medical professionals to achieve effective and confidential outcomes.

Medical Receptionist and Care Coordinator - Vernon Street and The Lanes Medical Centre - Derby, Derbyshire

(2025-04)

• Knowledge of SystemOne and its use to communicate to internal and external providers to gain the best care for patients.
• Efficiently responding to requests from patients, Clinicians and Nurses to gain the most effective outcome in a busy environment.
• Treated patients from different backgrounds with respect.
• Handled high call volumes in a calm and collected manner while fielding to the most appropriate medical professional.
• Supported patients in distress while chaperoning.
• Promptly responded to medical emergencies.
• Managing a high volume inbox using Rapid Health On-Line Booking System.
• Assessing priority of bookings via online triage system.
• Handled highly personal information over telephone and through tasks discreetly.

Hospital Bookings Administrator/Receptionist - Nuffield Health - Derby, Derbyshire

(2023-10 - 2025-05)

• Managed Outpatients Booking inquiries via telephone, email and in-person.
• Fielded high-volume patient calls through successful switchboard skills.
• Provided positive first impressions by greeting patients warmly and professionally.
• Monitored high traffic email inboxes, prioritising messages and communicating between consultants, nurses and patients to meet required outcomes.

Salon Owner - Freelance - Derby, Derbyshire

(2001-06 - 2023-09)

• Addressed customer problems quickly to meet high service standards and increase loyalty.
• Placed orders and monitored shelf stock.
• Dealt with many telephone and face to face requests in a timely and professional manner.

B Tec Level 3 - Medical Secretary - Lewis College (2025-11)

O Level/CSE - Ashby Grammar School (1985-09 - 1987-07)