Nicholas Jones

An experienced Chief Cardiac Physiologist and Deputy Lead with specialist expertise in cardiac rhythm management, digital transformation and clinical service improvement within the NHS. Proven track record of leading operational improvement initiatives, optimising digital workflows through Epic (EPR), and delivering measurable improvements in patient care and service performance. Experienced in working across multidisciplinary teams including consultant cardiologists, operational managers, digital teams and industry partners to design and implement sustainable service improvements.

Strong background in governance, clinical leadership, workforce planning, education and healthcare data, with a passion for improving patient outcomes through digital innovation. Currently undertaking the NHS Future Leaders Level 3 Programme to further develop strategic leadership and organisational change capabilities.

Chief Cardiac Physiologist (Pacing) / Deputy Lead - Royal Brompton Hospital (Guy's & St Thomas' Trust)

(2024-01)

Provide operational and clinical leadership for specialist cardiac rhythm management services across adult, paediatric and congenital cardiology.

• Deputise for the Lead Physiologist in the day-to-day operational management of the pacing department.
• Support leadership of a specialist multidisciplinary department of approximately 40 staff.
• Lead governance, audit, CPD, device advisories and quality improvement programmes.
• Work collaboratively with consultant cardiologists, surgeons, operational managers, digital teams and medical device companies to improve service delivery.
• Present governance updates and service improvement initiatives within departmental meetings.
• Led optimisation of the Implantable Loop Recorder (ILR) service through Epic workflow redesign and automation.
• Worked collaboratively with clinical and digital teams to embed sustainable Epic workflows following implementation.
• Led investigation and resolution of unsigned studies following the October 2023 Epic implementation through process redesign.
• Supported ongoing optimisation of Epic workflows to improve operational efficiency and patient management.
• Led service improvement across pacemaker and ICD remote monitoring pathways.
• Reduced disconnected remote monitoring devices from 28% to 7%, improving patient safety and monitoring compliance.
• Developed new operational processes to improve patient engagement and monitoring performance.
• Used operational and clinical data to monitor improvement initiatives and measure outcomes.
• Led workforce modelling and activity analysis supporting the transfer of paediatric diagnostic cardiology services from the Royal Brompton Hospital to the Evelina Children's Hospital.
• Used activity data to inform staffing requirements and capacity planning.
• Designed and implemented an Excel dashboard to monitor implanted cardiac devices against contractual obligations and improve operational reporting.
• Support the Department Education Lead in mentoring junior cardiac physiologists, Practitioner Training Programme (PTP) students and Scientist Training Programme (STP) trainees.
• Deliver teaching on the External and Temporary Pacing module for the Cardiac Advanced Life Support (CALS) programme.
• Support competency assessment and professional development of junior staff.

STP Clinical Scientist (Cardiac Rhythm Management) - Royal Brompton Hospital / Newcastle University

(2021-01 - 2024-12)

• Completed the Scientist Training Programme alongside an MSc in Clinical Science.
• Rotated across invasive cardiology, non-invasive cardiology and cardiac rhythm management.
• Delivered practical and theoretical teaching to undergraduate students.
• Completed MSc dissertation investigating the clinical implications of mismatched cardiac device and lead manufacturers.

Student Cardiac Physiologist - Royal Brompton Hospital

(2018-01 - 2021-12)

• Completed an honorary clinical placement alongside BSc Healthcare Science.
• Developed competencies across invasive and non-invasive cardiology and cardiac rhythm management.

MSc - Clinical Science (Cardiac Rhythm Management) - Newcastle University

BSc (Hons) - Healthcare Science (Cardiac) - Middlesex University