Nick Bowen

I am a creative, warm, friendly professional with a wide and varied set of skills and experience from publishing, education, retail, business development and administration. I work well both independently and as part of a team and love meeting new people. I love learning and expanding my skills, knowledge and experience to develop and grow as a person.

Retail Assistant, Audio & TV

John Lewis & Partners - Newcastle upon Tyne

April 2021 to Present

• Serving customers in Audio Visual, Technology & Television department including Apple, Google, MetaQuest, Samsung, Sonos, Bose, Sony, LG & Microsoft products
• Answering technical questions, advising customers, resolving complaints and delivering excellent customer service, set ups
• Cash handling, ordering products online and via Click & Collect, recommending Christmas and birthday gifts; processing Interest Free Credit & accidental damage orders
• Creating and editing social media posts using Google Currents & LumApps
• Responding to IT, EPoS, till and device issues whilst liaising with IT Services department
• Intel Expert course - Sales Skills, PC 101, Benchmarking, Intel Expert 12th Gen Intel® Core™

Processors, Intel Expert Gaming

• Mentoring Partners & work experience colleagues
• Ability to keep calm under pressure - solving customer's requests, issues and questions whilst remaining calm and composed

Adult Learning & Skills Tutor

Newcastle City Learning - Newcastle upon Tyne

January 2013 to July 2019

• Teaching learners with learning difficulties and support needs E1-L2 English Functional Skills qualifications, managing own workload & multitasking, writing lesson plans & creating teaching resources.
• Awarded 'Entry Learners of the Year' class award at Celebration of Success 2016 Awards; learner nominated for Entry Learner 2016 Award
• Passion for producing content for social media - implementing & designing Spelling and Grammar (SPaG) website pages for MOODLE (online learning portal); creating, designing and updating own teaching resources & sharing digitally and in print

Functional Skills Tutor

ID Training - Newcastle upon Tyne

September 2010 to December 2012

Assistant Administrator

Northumbria University - Newcastle upon Tyne

April 2007 to September 2010

PA to Directors of Accreditation, Research, Undergraduate and Pre-Experience

PA to Directors of Accreditation, Research, Undergraduate and Pre-Experience

Postgraduate Studies

Newcastle University - Newcastle upon Tyne

June 2006 to April 2007

Room Bookings Assistant, Medical School

Newcastle University - Newcastle upon Tyne

April 2006 to June 2006

Submissions Assistant

Mowlem plc - Newcastle upon Tyne

September 2004 to April 2006

• Writing, editing and compiling Pre-Qualification and tender submissions for national construction projects
• Document compilation of supply chain management, health & safety, environmental & quality assurance issues
• Editing and proofreading Pre-Qualification Questionnaires, tender & bid submissions and company documents
• Excellent interpersonal and communication skills, written and verbal English
• Confident in ability to work in a team and autonomously - worked in a bid and tender team in construction industry
• Excellent organisational skills/being able to work to tight deadlines - working daily to complete multiple contracts, ensuring highest possible standard was achieved

Assistant Administrator

Northumbria University - Newcastle upon Tyne

August 2002 to September 2004

Customer Service Adviser

Madame Tussauds London - London

March 2002 to April 2002

Commissioning Editor

Sterling Publishing Group - London

June 1999 to January 2002

• Co-ordinated highly effective annual B-2-B publications from initial concept through to final print; commissioning articles, copyright; budgeting and book reports
• Researched readership needs & industry trends for glass, automotive, forestry, hydrocarbons and leisure & tourism industries; chased & tracked photographs, graphics & copy
• Interviewed Directors & CEO’s from The World Bank, DTI and the World Water Council, attended numerous conferences in London & four day conference in Florida; internet research skills; FoxPro database programme, Interpersonal Skills - Reed Business Information Course, PMA Commissioning Editor Course
• Liaised with international companies & organisations including the DTI, World Water Council and OPEC
• Attended national and international events and conferences

International Sales Executive

Sterling Publishing Group - London

March 1999 to May 1999

Work Experience Placement

Future Publishing - Bath

February 1999 to February 1999

• Wrote book review for SFX magazine
• Processed mail orders, book meetings, general administration
• Photo shoots for Good Woodworking magazine

Master's Degree - Commendation in Creative Writing

Northumbria University - Newcastle upon Tyne

September 2019 to July 2020

Advanced Diploma in Literacy

Northumbria University - Newcastle upon Tyne

September 2008 to July 2009

Post Compulsory Certificate in Education & Teaching (PGCE)

Northumbria University - Newcastle upon Tyne

September 2008 to July 2009

City & Guilds Certificate in Teaching & Training in the Lifelong Sector

Newcastle College - Newcastle upon Tyne

September 2007 to July 2008

City & Guilds 7303 in Introduction to Delivering Learning

Newcastle College - Newcastle upon Tyne

September 2006 to July 2007

BA (Hons) Grade 2:1 in History of Modern Art, Design & Film

Northumbria University - Newcastle upon Tyne

September 1994 to July 1998