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Motivated and enthusiastic aspiring IT Support Technician with a strong background in customer service and administration. Recently completed a City & Guilds Level 2 Diploma in ICT Systems Support and an ASF Level 2 Digital and IT Skills course, gaining hands-on knowledge of IT hardware, software, networking, cloud computing, and cybersecurity. Confident supporting users with technical issues, documenting work clearly, and communicating effectively across all levels.
Seeking an entry-level IT support role with opportunities for development and progression.
Full time parent at Self (2015-01 – Present)
Customer Service Correspondent at Hillary's Blinds (2013-01 – 2015-12)
Corresponding with customers, advisors and other staff members or departments with regards to a variety of issues regarding orders that had been placed via telephone, email or through the post.
Customer Service Specialist Credit Operations at Eon (2011-01 – 2013-12)
Making and receiving calls relating to customers' accounts and determining best payment arrangements.
Supervisor/Team Leader at Spar (2009-01 – 2011-12)
Ensuring store readiness and managing daily operations including staff supervision and financial management.
Customer Service Adviser at Eon (2004-01 – 2005-12)
Taking and receiving customer calls dealing with meter reading queries and service issues.
Customer Service Officer at Yorkshire Bank (2003-01 – 2004-12)
Checking daily incoming mail and dealing with wide variety of customers both in person and on telephone.
ASF Level 2 Digital and IT Skills
(11/25-1/26)
Level 2 Diploma in ICT Systems Support – City & Guilds (2024-01 – 2025-12)
Level 3 Certificate in Coding Practices – Learning Curve Group (2025-01 – 2025-05)
Level 2 Certificate in Understanding Coding – Learning Curve Group (2024-12 – 2025-04)
Level 1 Award in Employability Skills – Access Training (2017-01 – 2017-12)
Certificate in Introduction to IT in a business environment – Access Training (2017-01 – 2017-12)
Certificate in Personal Development – Instant Muscle (2003-01 – 2003-12)
Certificate in Business Administration/IT Course – Instant Muscle (2003-01 – 2003-12)
Diploma in Fitness and Nutrition – International Correspondence School (1998-01 – 2000-12)
GCSE in General Education – Bestwood Comprehensive School/Highpavement college (1991-01 – 1998-12)