Nick Hale

A highly motivated individual with many years' experience in management, customer support and client liaison. I am very approachable, people-focused and take great pride in my work. I am driven to get the job done well and to motivate those around me to feel the same way.

Partner at Brentwood Childminder (2016-12 – Present)

We set up and have successfully run this partnership from our home in Brentwood, providing childminding services to children between the ages of 0 and 11 years old. We have an official "Outstanding" rating with Ofsted and I have completed many hours of specific courses including Safeguarding, Pediatric First Aid and Food Hygeine.

• Administration of all invoicing, Government FEEE funding, book-keeping and tax returns for the Partnership.
• Following EYFS and Ofsted guidelines.
• Planning all activities and curriculums.
• Dealing with other agencies including health workers, teachers and early years advisors.

IT Support Manager at Cooper Gay & Company Ltd, London EC3 (2012-07 – 2016-08)

Managing a team of 4 support analysts and help-desk staff. Based in London and supporting some 400 staff across 4 offices (UK and India).

• Producing management reports on help-desk service levels.
• Asset management including booking in/out of company laptops and iPads.
• Major handset rollout to all London staff including liaison with potential suppliers.
• Ensuring that internal service level agreements are adhered to and escalated when appropriate.
• Setting up a room-booking calendar via Outlook for all staff to use.
• Annual appraisals with team members and regular one to one meetings with them to keep up to date with developments.
• Regular management meetings with managers from the Systems, Facilities and Infrastructure teams, and the Company CIO.
• Attended various external management training courses.
• Interviewing potential employees.

IT Support Analyst at Cooper Gay & Company Ltd, London EC3 (2007-03 – 2012-07)

Working within a support team of 4 people in the everyday desktop support of some 200 UK employees in London and Rayleigh.

• Fully conversant with Microsoft suite of products including Excel, Word, Powerpoint, and Outlook.
• Writing of IT divisional policies and procedures.
• Creation of an IT induction presentation for new company employees.

Broker Back-Up Technician at Cooper Gay & Company Ltd, London EC3 (2003-03 – 2007-03)

Working in the broker back-up division producing documents, presentations and underwriting reports for the Marine brokers.

Broker Back-Up Technician at Benfield Group, London (2001-09 – 2003-03)

Broker Back-Up Technician at C E Heath, London (1994-03 – 2001-09)

Assistant Underwriter at Scottish Lion Insurance Company, London (1983-07 – 1994-03)

O' Level in English – Brentwood County High School (1978-09 – 1983-05)

O' Level in Maths – Brentwood County High School (1978-09 – 1983-05)

CSE in Chemistry – Brentwood County High School (1978-09 – 1983-05)