Nick Toward
Driven professional looking for a career change
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About
Driven professional looking for a career change. I am honest, reliable, punctual and hardworking. Having decided on a career in Security, I have gained my SIA door supervisor licence, first aider certification and level 3 in use of mechanical restraints.
My background is largely in customer service and helping the general public, which I have thoroughly enjoyed. I now believe, with my new skills, professional and smart appearance, I can make a positive difference in helping keep the general public safe and relaxed.
Experience
Labourer - Ayrshire Brick work - Kilmarnock, East Ayrshire
(2021-10 - 2025-10)
- Improved site cleanliness by regularly removing debris and waste materials.
- Streamlined work processes, resulting in smoother project progression.
- Undertook additional training to broaden skillset and increase versatility on-site.
Sales Advisor - Virgin Media - Gateshead, Tyne & Wear
(2006-08 - 2019-12)
- Built rapport with new and existing customers to boost client retention.
- Handled high-volume telesales enquiries within call-time targets.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
Customer service advisor - Powergen - Jarrow, Tyne & Wear
(2001-07 - 2006-04)
- Enhanced brand loyalty, provided excellent service at all times.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
Education
GCSEs - Hedworthfield Comprehensive (1999-06) Jarrow, Tyne & Wear
