Nick Toward

Driven professional looking for a career change. I am honest, reliable, punctual and hardworking. Having decided on a career in Security, I have gained my SIA door supervisor licence, first aider certification and level 3 in use of mechanical restraints.

My background is largely in customer service and helping the general public, which I have thoroughly enjoyed. I now believe, with my new skills, professional and smart appearance, I can make a positive difference in helping keep the general public safe and relaxed.

Labourer - Ayrshire Brick work - Kilmarnock, East Ayrshire

(2021-10 - 2025-10)

• Improved site cleanliness by regularly removing debris and waste materials.
• Streamlined work processes, resulting in smoother project progression.
• Undertook additional training to broaden skillset and increase versatility on-site.

Sales Advisor - Virgin Media - Gateshead, Tyne & Wear

(2006-08 - 2019-12)

• Built rapport with new and existing customers to boost client retention.
• Handled high-volume telesales enquiries within call-time targets.
• Kept up-to-date with market trends to identify opportunities to improve product and service offerings.

Customer service advisor - Powergen - Jarrow, Tyne & Wear

(2001-07 - 2006-04)

• Enhanced brand loyalty, provided excellent service at all times.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Improved customer satisfaction by promptly addressing queries and complaints.

GCSEs - Hedworthfield Comprehensive (1999-06) Jarrow, Tyne & Wear