Nicky-Lee Hamlet-Timms
Telemarketing Advisor
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About
Highly organised and adaptable professional with over five years' experience across customer service, sales, operations, and administrative roles. Proven ability to communicate effectively with a wide range of individuals, including vulnerable customers, and manage complex situations professionally.
Experience
Telemarketing Advisor - Senior Response
(2023-03)
- Engage with older and vulnerable customers, delivering clear and supportive communication
- Provide guidance on products and services tailored to individual customer needs
- Sell specialist medical travel insurance and manage complex customer queries
- Conduct surveys for hearing aid providers with sensitivity and patience
- Arrange expat insurance for USA-based customers
- Support onboarding and development of the expat campaign, ensuring it runs smoothly
- Recognise and respond appropriately to protected characteristics
- Develop strong understanding of medical conditions and their impact
HR & H&S Sales Executive - Quest Cover
(2021-11 - 2022-03)
- Generated over £30,000 in new business and consistently exceeded KPIs
- Booked above-target appointments, increasing conversion rates
- Built strong relationships with clients through effective communication
- Trained colleagues and created guidance materials for new starters
Dispatch Support - Cadent Gas
(2020-09 - 2021-11)
- Coordinated emergency and planned work within service level agreements
- Liaised with engineers, emergency services, and customers
- Conducted risk assessments and supported business continuity
- Managed high-pressure situations involving risk to life and property
HR & H&S Sales Executive - Croner
(2019-04 - 2020-07)
- Generated over £200,000 in new business through outbound sales
- Built rapport with business owners and delivered strong customer experience
- Developed knowledge of employment law and workplace compliance
- Used Salesforce to manage pipeline and appointments
Purchase Ledger Assistant - Galliford Try
(2018-11 - 2019-03)
- Processed invoices and credit notes accurately
- Managed workload in a fast-paced environment
- Provided general administrative support
Healthy Workplaces Co-ordinator & Business Administrator - Everyone Health
(2018-08 - 2018-11)
- Promoted health and wellbeing initiatives to businesses
- Engaged organisations to encourage healthier lifestyle choices
- Reported progress to local council stakeholders
Accounts Payable & Administrative Support - Sports and Leisure Management
(2017-02 - 2018-08)
- Processed invoices and credit notes for self-employed instructors and businesses accurately and within deadlines
- Managed instructor accounts, ensuring payments were processed correctly and on time
- Created training materials and guidance documents for new starters
- Used Microsoft Excel to improve reconciliation processes, reducing task completion time by 20–30 minutes
- Supported administrative functions across multiple accounts and departments
Education
Level 2 Diploma - Business Administration
BTEC - Art & Design
BTEC - Sciences (Biology, Chemistry, Physics)
BTEC - Graphics
OCR Nationals - Work Skills, English, Maths
