Nicola Cocks

With my children now more independent, I am excited to start the next chapter of my career. I am looking for an opportunity to apply the breadth of experience that I have gained throughout my career while continuing to develop professionally. I take pride in building strong relationships with clients and colleagues alike.

Sales Administrator/Personal Assistant - Ripon Farm Services

(2013-12)

Supporting customers and colleagues in a busy sales environment. Over the years my responsibilities have evolved into a Personal Assistant role providing administrative support to the Sales Manager, coordinating schedules, managing communications and ensuring the smooth day-to-day running of office operations. Alongside machinery orders, warranty registration, processing supplier invoices, customer invoicing and account management.

Sales Manager - Dacre, Son & Hartley Estate Agents

(2008-01 - 2013-12)

Overseeing all sales in one of the company's flagship offices, gaining valuable experience in customer relations, sales negotiation, mediation, team management and support. This role allowed me to focus solely on closing sales again being the primary point of contact for buyers and vendors whilst managing the sales pipeline with constant contact with conveyancing teams ensuring timely legal completions as well as the associated sales administration.

Branch Manager/Valuer - Walker Smale Estate Agents, Otley - Otley

(2006-01 - 2008-12)

Gaining valuable management experience supervising a sales team, driving individual performance, maintaining office standards and being the primary point of contact for buyers, vendors, and solicitors, proactively managing communications to progress sales to a successful conclusion.

• Successfully expanded the company's market share
• Had sole responsibility for the branch's client portfolio
• Maintained high service levels and safeguarded client relationships in very difficult market conditions in the UK
• Made the decision to return to Dacre, Son & Hartley due to moving to Haworth and the desire to work within a larger scale operation once again

Sales Negotiator - Dacre, Son & Hartley Estate Agents - Otley and Roundhay

(2003-01 - 2006-12)

Working across the Otley and Roundhay branches. I was promoted from Sales Receptionist to Sales Negotiator. Initially managing complex team diaries, scheduled viewing appointments and operated the busy branch switchboard before moving onto managing the end-to-end property sale lifecycle from initial enquiry to final legal completion.

Handled critical sales administration, including processing formal offers and compiling final memoranda of sale for legal representatives. Conducted professional accompanied property viewings, handled buyer feedback and successfully closed property sales.

NAEA Level 3 Sale of Residential Property - Residential Property Sales - Prince Henry's Grammar School, Otley (2006-01 - 2006-12)

City & Guilds Level 2 Key Skills in Communication - Communication (2005-01 - 2005-12)

City & Guilds Level 2 Key Skills in Application of Number - Application of Number (2005-01 - 2005-12)

OCR Stage 2 in Audio, Text & Word Processing - Audio, Text & Word Processing (2003-01 - 2003-12)

Business (AVCE) - Business - Prince Henry's Grammar School, Otley (2001-01 - 2003-12)

GCSE - General Education - Prince Henry's Grammar School, Otley (1996-01 - 2001-12)

Primary Education - General Education - Pool Church of England Primary School, Pool-In-Wharfedale (1990-01 - 1996-12)