Television license field officer at Capita-Teesside (2023-11 – Present)
As a licensing officer my key role is to ensure customers are in compliance with TV licensing laws and regulations. As a lone worker i conduct compliance checks at around 60-70 properties each day to determine if a license is required. I work across the north east region meeting a range of people from diverse backgrounds and circumstances.
I always remain professional, empathetic and are resilient with confrontational or irate customers. I am also a field trainer where i spend 2 weeks with new recruits ensuring they have the appropriate level of knowledge, skills, behaviors and confidence to carry out the role of a field visiting officer.
- Ensure my equipment is fully operational and up to date software is in place, any communication updates are read and understood.
- Organize and plan my day to ensure priority work is undertaken.
- Visit properties to conduct compliance checks, conducting dynamic risk assessments as i approach each property to maintain my personal health and safety.
- Follow protocol and policy to prevent data breeches.
- Gather evidence of any breeches.
- Conduct interview under caution, ensuring all reporting is accurate for potential future prosecutions.
- Promote on site resolutions, demonstrating negotiating and influencing skills with licensing plans explained and the various options that are available to them and advising customers most appropriate plan to suit their individual circumstances.
- Adapting my communication methods to make the customer more comfortable and compliant.
- Manage my time effectively to ensure all quality work is completed daily.
- Continually meet and exceed in Key Performance targets.
- Continually meet exceptional customer feedback ratings.
Operational Support Grade at HM Prison & Probation Service (2002-12 – 2023-04)
- Assisted in daily operational duties of the prison service, including security and prisoner management.
- Maintained a secure and safe environment by conducting regular patrol duties.
- Followed all security protocols, ensuring the safety of all individuals within the facility.
- Organized files and documents, demonstrating strong organizational skills.
- Facilitated the effective movements and transportation of prisoners within and outside the prison.
- Managed incident reporting and record-keeping, complied with all relevant compliance and regulations, including Safeguarding Measures.
- Handled emergency situations effectively, demonstrating strong decision-making skills.
- Administration duties on various different platforms.
- Iin training new staff and ensuring they are well equipped to perform their roles effectively, creating online and hardback instruction manuals in areas so new staff had an instant point of reference.
- Involved with re- profiling ensuring business and staff needs were effectively met.
- Liaised with Security Department and Public Protection Unit with any breeches I had discovered, completing relevant and accurate reports.
- Supported Management in the COMMAND SUITE when a major incident occurred.
Senior Support Worker at St John of God Health Care (2000-02 – 2002-12)
- Daily operation, ensuring efficiency and effectiveness of processes.
- Oversaw Supported clients with their personal, physical and emotional needs following individuals care plan.
- Managed, trained and mentored new staff.
- Fostered strong relationships with clients and outside agencies.
- Issuing medication, some of which were controlled drugs, ensuring this was delivered accurately and maintaining accurate records
Support Worker at Real Life Options (1998-12 – 2000-02)
- Experience of working with individuals with a range of physical and learning difficulties, providing personalized support.
- Patient and supportive, able to assist in a range of difficult situations.
- Worked effectively with health care professionals to provide individualizes care plans.
- Assisted during outings, promoting social integrations and independence.
- Supported clients with personal, physical and emotional needs following individual care plan.
Classroom Assistant at Marton College (1997-08 – 1998-12)
- Assisted student in understanding and completing assignments.
- Supported teacher with managing student behavior's and enforcing rules.
- Assisted teachers in creating and implementing in individualized educational plans.
- Adapted teaching materials and methods based on individuals needs.
Customer Advisor at Comet Electricals (1996-10 – 1997-02)
Also worked during Christmas period 1997-1998 as part time work
- Assisting customers with choosing most suitable option to purchase, using product knowledge.
- Processing sales transactions, including processing orders, handling payments and generating guarantees and receipts.
- Resolving customer returns and complaints, ensuring customer satisfaction.
