Estate Manager at Lunways Stud (2022-05 – Present)
- PA to Estate Owner
- Estate calendar management ensuring compliance and upkeep of all estate services for Estate Owner, staff and contractors
- Oversee estate logistics: fire safety, security, insurance, vehicle insurance/MOTs, household consumables and maintenance
- Recruitment including advertising, candidate selection, interviewing, applicant communications, Health & Safety and on-going management
- Schedule and document staff meetings, track third-party hours and manage holiday schedule
- Maintain financial records, process banking, liaise with bookkeepers on budgets and year end audit
- Maintain detailed records for bloodstock (passports, vaccinations, veterinary reports) and coordinate vet appointments including vaccinations, worming schedules and insurance
- Liaison with British Horseracing Authority and Weatherbys for licensing, registration and compliance
- Coordinate sale and rehoming of bloodstock, including advertising, client meetings, contracts, and post-sale follow-up
Yard Manager at Donnington Grove Equine Hospital (2021-05 – 2022-05)
- Led and motivated a large team in a busy equine hospital environment
- Managed daily schedule, team briefings, client liaison (often in very difficult circumstances)
- Dealt with patient admissions, dispensed medication, managed patient records and invoicing
- Liaised with veterinary and office teams to ensure continuity of care
- Handled stock ordering, supplier coordination and quarterly audits
Banking Support Advisor at Nationwide Building Society (2021-01 – 2021-05)
FTC
- Managed high-volume inbound calls in a fast-paced call centre
- Resolved customer queries using objection handling and compliance protocols
- Operated virtual platforms and multi-screen systems for secure data processing
- Knowledge of a wide range of products, ability to work under pressure, excellent and confident telephone manner were all key to this role
Office & Yard Coordinator at Witheford Equine Ltd (2015-03 – 2020-12)
- Day-to-day diary management for all clients, equine practitioners, racing venues and staff
- Scheduled horse occupancy, maintaining health records on CRM for billing purposes and compliance with DEFRA regulations
- Oversaw stock control, facilities, recruitment, and H&S inductions
Customer Service Advisor at Ariat Europe (2014-01 – 2015-03)
left due to company relocation
- Handled UK/EU retailer enquiries and processed orders via Sage
- Built key client relationships exceeding monthly KPIs across a vast product range
- Managed customer orders, invoicing, stock tracking and delivery schedule
Yard Manager at Witheford Equine Ltd (2007-10 – 2013-12)
- Managed staff and care for 50–60 horses
- Coordinated medical treatments and recovery programmes
- Administered medication and assisted veterinary professionals
Customer Advisor at Nationwide Building Society (Head Office) (2007-01 – 2007-10)
FTC
- Provided product support and resolved customer complaints
- Promoted financial products to meet monthly sales targets
Equine Specialist Role at Witheford Equine Ltd (1995-01 – 2007-01)
- Developed horsemanship skills as a jockey for young/problem horses
- Progressed to Yard Manager as the business expanded
Mortgage Administrator / Cashier at Cheltenham & Gloucester Building Society (1990-01 – 1995-01)
- Prepared mortgage applications and verified client data for submission to underwriters
- Face-to-face and telephone customer service across varied product ranges
- Management of daily cash operations
Receptionist / Sales Negotiator at J H Siderfin (1988-01 – 1990-01)
- Managed property enquiries and coordinated sales processes
