Nicola Hall

Professional and highly organised Customer Service Administrator with extensive experience in administration, customer service, transport operations and office support within a fast-paced transport environment. Experienced in handling customer enquiries, managing bookings, processing documentation, coordinating schedules and maintaining accurate records. Confident communicating with customers, drivers, contractors and management teams, with excellent attention to detail and strong problem-solving abilities.

Operations Controller / Transport Administrator - Tates Coaches

(2024-06)

• Coordinate daily operations for a fleet of approximately 80 vehicles.
• Answer telephone calls and respond to customer enquiries.
• Manage customer, contractor and driver email communications.
• Process bookings and update transport management systems accurately.
• Handle customer complaints and service issues professionally.
• Maintain accurate records, compliance paperwork and filing systems.
• Allocate drivers and vehicles and support daily transport operations.
• Monitor vehicle defects and liaise with maintenance departments.

Bus Cleaner - Grant Palmer Ltd

(2023-01 - 2024-06)

Host / Waitress - The Knife & Cleaver

(2021-10 - 2023-01)

Rail Replacement Coordinator - Abellio

(2020-03 - 2021-10)

Crew Member - McDonald's

(2015-04 - 2015-09)

Housekeeper - Centre Parcs

(2015-04 - 2015-09)

Housekeeper - Premier Inn

(2014-06 - 2014-08)