Nicola Rigby

I am a cheery person with a natural sunny outlook on life , I love to focus my energies on positive people and experiences that enhance my overall wellbeing . This I feel makes me a healthy and happy all round individual.

• Managed the day-to-day operations, including staff management, customer service, and financial administration, ensuring efficient and effective business performance. Handled the comprehensive weekly payroll processing for the entire workforce.
• Demonstrated strong leadership skills and collaborative teamwork, inspiring and motivating staff to achieve excellence.
• Adhering to stringent safeguarding regulations, protecting the most vulnerable clients.
• Implemented and overseen the introduction of a new pension scheme for all employees.
• Responsible for the management of holiday allocation and scheduling for the entire staff.
• Ensured the meticulous upkeep and maintenance of the site, including cleanliness and functionality.
• Performed routine maintenance and servicing of machinery.
• Developed and implemented customer service policies and procedures to enhance the overall customer experience and satisfaction, including handling customer complaints and resolving any issues in a timely and professional manne

Merit in Advanced GNVQ Leisure and Tourism ​

Master level in two modalities of Reiki