Nicola Rigby

Enthusiastic and results-driven Customer Service Advisor with proven experience in sales and customer retention. Skilled in handling inbound and outbound calls, resolving queries efficiently, and upselling products and services. Passionate about delivering excellent customer experiences and building lasting relationships to support business growth.

Customer Service & Retention Advisor at Capita (2021-01 – 2025-01)

Made redundant due to company closure

• Handled customer enquiries via phone, email, and live chat
• Promoted products and services to meet customer needs and increase sales
• Implemented retention strategies to reduce churn and improve customer loyalty
• Resolved complaints professionally and empathetically
• Met and exceeded monthly KPIs including customer satisfaction and sales targets
• Taking customer payments

Customer Service & Retention Advisor at Blue Arrow, Tesco Mobile (2019-01 – 2021-01)

• Handled customer enquiries via phone, email, and live chat
• Promoted products and services to meet customer needs and increase sales
• Implemented retention strategies to reduce churn and improve customer loyalty
• Resolved complaints professionally and empathetically
• Met and exceeded monthly KPIs including customer satisfaction and sales targets
• Taking customer payments

Customer Service Advisor at Blue Arrow, Great Western Railway (2018-01 – 2019-01)

• Handled customer enquiries and refunds
• Promoted products and services to meet customer needs and increase sales
• Resolved complaints professionally and empathetically
• Providing general train advice

Customer Service in Customer Service (2016-01)

General IT courses in Information Technology

General Education (1985-01)