Foreign Exchange Consultant - Hays Travel-Blyth - Blyth
(2024-07)
- Answer enquiries in person, by phone, email and social media
- Arrange appointments and update records on databases
- Accurate data inputting (visas, check-in, tickets and AML)
- Responsible for branch petty cash, banking and all currency transactions
- Type letters, reports and do filing
- Order-related administration including sales reporting
- Delivered highest standards of customer service
- Greet visitors and provide refreshments
- Managed high volume of incoming orders
- Developed and maintained excellent relationships with new and existing customers
Owner and Guest Experience Advisor - Park Dean Resorts
(2024-03 - 2024-07)
- Answer Owner and customer queries whilst manning reception
- Greet and check-in guests including taking payment of invoices and activities
- Complete pre arrival calls for upgrades to increase sales
- Administration filing and updating owner database
- Investigation and resolution of complaints
Full-time parent
(2020-10 - 2024-02)
Foreign Exchange Consultant - Hays Travel - Morpeth & Blyth - Morpeth & Blyth
(2018-02 - 2020-10)
- Answer enquiries in person, by phone, email and social media
- Arrange appointments and update records on databases
- Accurate data inputting (visas, check-in, tickets and AML)
- Responsible for branch petty cash, banking and all currency transactions
- Type letters, reports and do filing
- Order-related administration including sales reporting
- Delivered highest standards of customer service
- Greet visitors and provide refreshments
- Managed high volume of incoming orders
- Developed and maintained excellent relationships with new and existing customers
Travel Money Advisor - Travelex (Asda Travel Money Bureau) - Ashington
(2016-02 - 2018-02)
- Act as main contact for customers
- Manage all currency and western union transactions whilst adhering to anti money laundering regulations
- Answer queries face to face over telephone and email
- Use IT systems to run financial reports and exchange rates
- Keep confidential paper and electronic records up to date
- Use of printers and photocopiers
- Manage levels and Order currency stock as needed
- Pay invoices and bank cash at close of business
Assistant Manager - JD Williams & Co (The x catalogue store) - Ashington
(2009 - 2011)
- Managing the day to day running of a busy retail store
- Responsible for store security and Health and Safety
- Writing and adhering to risk assessments and standard operating procedures
- Transactions, petty cash and banking
- Filing confidential staff records
- Manage appointments with management, visitors and contractors
- Daily, Weekly and monthly sales reporting- Manual, electronic and telephone
- Motivating a team to increase sales and build moral
- Deal with customer queries and complaints
- Responsible for first aid administration and accident reporting
- Stock inventory and ordering through internal and external suppliers
Manager - JD Williams & Co (The x catalogue store) - Ashington
(2011 - 2015-09)
- Managing the day to day running of a busy retail store
- Responsible for store security and Health and Safety
- Writing and adhering to risk assessments and standard operating procedures
- Transactions, petty cash and banking
- Filing confidential staff records
- Manage appointments with management, visitors and contractors
- Daily, Weekly and monthly sales reporting- Manual, electronic and telephone
- Motivating a team to increase sales and build moral
- Deal with customer queries and complaints
- Responsible for first aid administration and accident reporting
- Stock inventory and ordering through internal and external suppliers
Staff Member - JD Williams & Co (The x catalogue store) - Ashington
(2007-12 - 2009)
