Nicola Sorrell

A dynamic, resourceful and energetic individual who is comfortable with being the 'go to' person for anything related to the smooth running of an office. Much experienced in providing full secretarial, administrative and office management support to work colleagues in a busy office environment.

Office Manager - Central Cars - 84 High Street, Broadstairs, Kent CT101JJ

(2012-01)

Manage the daily running of 5 offices in a fast-paced business with 28 office staff and 160 drivers. Able to work both independently and as part of a productive team, demonstrating the motivation and problem solving abilities required to meet demanding deadlines while maintaining the highest standards.

• Team management
• Administration
• HR Manager

Senior Supervisor - Central Cars - 84 High Street, Broadstairs, Kent CT101JJ

(2010-01 - 2012-12)

• Training and development
• Overseeing of the main office
• Implementing company policies and procedures
• Communication between team members and senior management

Head Controller - Central Cars - 84 High Street, Broadstairs, Kent CT101JJ

(2006-01 - 2010-12)

• Controlling all bookings
• Overseeing switchboard operators
• Allocation of account work
• Managing drivers

Dispatch Controller - Central Cars - 84 High Street, Broadstairs, Kent CT101JJ

(2002-01 - 2006-12)

• Dispatching bookings
• Time management
• Allocation of work

Switchboard Operator - Central Cars - 84 High Street, Broadstairs, Kent CT101JJ

(2000-01 - 2002-12)

• Managing calls
• Ensuring bookings are correct
• Data entry

GCSE - King Ethelberts School (1995-01 - 2000-12)

Workplace NVQ 2 Operations - Customer Service (2012-01 - 2012-12)