Bartender/Waitress - Event Staff Scotland - Radisson Red Hotel, Citation wedding venue
(2021-08)
- Directing guests at Radisson Red Hotel, Citation wedding venue to tables
- Circulate the room with trays of appetizers and beverages
- Assisting with preparation setup and closing. E.g., packing away tables, tablecloths and place settings and buffets
- Conveying special instructions to the kitchen bar, taking orders and answering questions
- Protecting establishment patrons by adhering to sanitation
Events Assistant - Celtic Park (Reed)
(2021-07 - 2021-08)
- Driving and analysing profit performance of the kiosk
- Providing leadership during the hours of operation and supporting other kiosks when required
- Ensure all kitchens areas are kept ready for service and fully stocked as event day arrives
- Proactively assisting and upselling products to guests and VIP clients
- Managing queues and demand in an efficient manner
- Serving food & beverages from fast-paced retail units
Sales Executive - Eco Save
(2021-04 - 2021-05)
- Setting sales goals and developing sales strategies
- Researching prospects and generating leads
- Contacting potential and existing customers on the phone, per email, and in person
- Handling customer questions, inquiries, and complaints
- Preparing and sending quotes and proposals
- Managing the sales process through specific software programs
- Building and maintaining a CRM database
- Meeting daily, weekly, and monthly sales targets
- Participating in sales team meetings
Customer Service Consultant - Past Due Credit Solutions (Scottish Power)
(2021-02 - 2021-04)
- Listening to customer concerns and providing information, answers, or responses
- Taking orders and processing billings and payments
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer accounts
- Handling customer complaints and processing returns effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customers to supervisors
- Identifying opportunities to up-sell other products and services
Receptionist/Administrator - Prime Staff Recruitment
(2019-06 - 2019-07)
- Booking appointments for consultants and social workers
- Signing for deliveries
- Answering and forwarding phone calls
- Sorting and distributing post
- Being in charge of being centre stage of reception
- Meeting and greeting clients/visitors in sympathetic reassuring manner
Beauty advisor/Fragrance specialist - 24 Seven Talent
(2017-12 - 2019-06)
- Establishing strong relationships with clients for L'Oréal brands such as Urban Decay, Giorgio Armarni, Yves Saint Laurent, Lancome and Victor & Rolf
- Following up, recommending new products and inviting regular customers to promotional events
- Working independently and as a team to achieve sales goals
- Perform daily department maintenance tasks including stock work re-merchandising display price markdowns merchandise transfers and light cleaning
Modelling - Freelance Projects
(2016-06)
- Promotional model worked on Snow Bound Film launch in Cannes
- Sportswear modelling in Portugal
- Worked as an extra for new Idris Elba film Yardie
- Worked on various commercial modelling assignments for Asda and Sky
- Worked as a hostess for Rock Boys Event Management Company
Bartender - The Red Lion
(2017-03 - 2017-12)
- Promptly served all food courses and alcoholic beverages to customers
- Strictly abided by all state alcohol regulations, particularly in regard to intoxicated persons and minors
- Accurately balanced cash register at all times
- Skilfully anticipated and addressed guests' service needs
- Consistently adhered to quality expectations and standards
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Effectively used items in stock to decrease waste and profit loss
Sales Associate - Selfridges
(2016-12 - 2017-03)
Reason for leaving – Temporary work
- Welcome customers with a smile as they enter premises
- Proactively ask customer how they can be assisted
- Provide customers with product information that they need
- Guide customers to the correct aisles
- Explain product features and warranty agreements
- Demonstrate the working of a product when required
- Provide information on daily deals and promotions
- Ensure that all products are well stocked and are easy to reach
Bartender/Waitress - Southend Airport
(2016-07 - 2016-11)
Reason for leaving - Offered Temp Contract
- Serving of customers including taking orders at the table and ordering point, preparation of alcoholic, soft & hot drinks, waiting on tables, operating the cash register and replenishing stock
- Providing and serving when required food & beverages to meetings
- Restocking the bar when necessary
- Comply with all health, safety and hygiene standards and policies
- Record drink orders accurately into register system
Bartender/waitress - Barcode Recruitment (Event & Festival work)
(2015-04 - 2016-05)
Reason for leaving – Relocation
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Take beverage orders from serving staff or directly from patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
Receptionist/Administrator - Mellmead House (Redbridge/Thorpe Coombe Hospital)
(2014-09 - 2015-04)
Reason for leaving – Temporary Work
- Booking Appointments for Consultants/CPN's
- Liaising with staff in other departments and with external contacts
- Photocopying and printing various documents, sometimes on behalf of other colleagues
- Organizing and storing paperwork, documents and computer-based information
- Devising and maintaining office system
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access
- Using a system called Rio to complete patient information and put notes on patient's profile
- Answering to the main corporate emails
2nd line support engineer - CSCIT
(2013-08 - 2013-12)
Reason for leaving - Contract work
- Floor walking, in important TFL buildings to be of help to people who have had new PC's fitted
- Processing of important deliveries
- Going to various on call jobs in different parts of London
- Fitting new PC's in
- Delivering excellent Customer service
- Installation and connecting various external peripherals including printers, IPhones and Blackberry
Receptionist/Optical Assistant - Rose Opticians
(2012-12 - 2013-04)
Reason for leaving – Career change
- Booking patients in for an appointment using a computer management system called Optinet
- Putting frame information and invoices on a spreadsheet document
- Providing exceptional service during till transactions
- Helping customers choose frames
- Writing important emails
- Performing PA work and going out of store to get specific things that were needed
- Doing home visits with the Optimist
- Cleaning office to ensure everything is organized and in place for the for the next day
