Patient Registration Representative at Children's Of Alabama (2020-09 – Present)
Responsible for performing multiple customer-focused tasks as the following:
- Pre-registration verification.
- Scheduling and follow-up appointments.
- Responsible for the maintenance of the scanning and coordinating records.
- Answering calls professionally, paging and routing them appropriately.
- Maintaining HIPPA privacy and providing a Notice a Privacy Practices to parents.
- Excellent customer service needs as needed.
Front Office Associate at Seale Harris Clinic (2018-05 – 2020-03)
- Politely greeted patients and guests at the front desk.
- Answering calls professionally, paging, and routing them appropriately using a multi-line phone system.
- Scheduling, confirming, and rescheduling appointments
- Registered patients and updated information.
- Accurately archiving patient documents in the Electronic Medical Records system.
- Determining, collecting, and processing copayments.
- Maintaining HIPPA privacy and providing a Notice of Privacy Practices to patients.
- Verification all of major health insurances.
Medical Office Assistant at Andrews Sports Medicine and Orthopadeic (2018-03 – 2018-03)
Clinical Rotation
- Pre-registered patient's via phone before their scheduled appointments.
- Assisted patient's using the Kiosk with checking-in.
- Assisted with calling patient's to the back for their X-rays (Runner).
Patient Access Representative at St. Vincent's Health System (2018-03 – 2018-03)
- Entered in-patient's room to sign consent forms.
- Scanned important documents into patient's charts.
- Pre-registered patients using Athena Software.
Front Desk Clerk/Receptionist at Great Start Early Learning Center (2017-01 – 2017-12)
- Assure all visitors sign in.
- Post and update information on bulletin boards.
- Ensure area clean and clear of obstructions that might impede traffic flow and safety considerations.
- Organize pamphlets and eligibility application bins filled with current materials.
Teacher's Aide at JCCEO Head Start (2016-08 – 2016-12)
- Provided weekly and monthly schedules of activities.
- Develop culturally appropriate programs and activities.
- Facilitated activities that introduce math and literacy concepts.
Support Staff at Bright Horizons Family Solutions (2015-10 – 2016-08)
- Supervised the children, classrooms, and all activities.
- Conducted parent/teacher conferences and maintained communication with parents.
- Created and implemented daily lessons and activity plans.
Teacher at Highlands United Methodist Child Dev. Center (2013-12 – 2015-08)
- Designed and implanted daily lessons/activity plans.
- Supervised the children, classrooms, and all activities.
- Kept open communication with parents.
Cafeteria Worker at UAB Hospital (2013-06 – 2013-12)
- Fostered and sustained excellent working relationships with co-workers, patients and medical staff.
- Oversaw cleaned and sanitized of all cafeteria facility equipment on a daily basis.
- Organized and updated food storerooms inventory reports on a regular basis.
Teacher at Wee Willies Child Development Center (2009-05 – 2012-12)
- Provided weekly and monthly schedules of activities.
- Developed culturally appropriate programs and activities.
- Facilitated activities that introduced math and literacy concepts.
