Nicole Hughes

A friendly, reliable and customer-focused individual with excellent communication and interpersonal skills. Experienced in providing professional customer service, resolving queries efficiently, and building positive relationships with customers. Organised, adaptable and able to work well under pressure, with a strong commitment to delivering a high standard of service while working effectively as part of a team.

PCO Driver - Addison Lee - London

(2025-03 - 2026-06)

• Delivered safe, reliable and professional private hire transport across London.
• Provided excellent customer service and ensured a positive passenger experience.
• Managed bookings, planned efficient routes and maintained punctuality.
• Maintained vehicle cleanliness and complied with all TfL licensing and road safety regulations.
• Demonstrated strong communication, professionalism and time management skills.

Driver - Tesco - London

(2024-10 - 2025-03)

• Delivered online grocery orders safely and on time while providing excellent customer service.
• Loaded and unloaded deliveries efficiently, ensuring orders were accurate and handled with care.
• Planned efficient delivery routes and managed schedules to meet delivery time slots.
• Carried out daily vehicle safety checks and complied with road safety and company procedures.
• Resolved customer queries professionally and represented Tesco positively at every delivery.

Marketing Specialist - Experian - Hybrid

(2022-01 - 2024-09)

Responsible for the strategy and implementation of effective Account-Based Marketing programs that meet the growth objectives of the business, with a strong emphasis on driving pipeline generation exclusively from a top target account list and accelerating existing opportunities.

• Identify the most effective marketing messages, value proposition, materials, channels, and calls to action for personas and key accounts in the regions.
• Manage project timelines, quality issues, resources, & budget.

Colleague - Night Replenishment - Tesco - London

(2021-11 - 2023-01)

• Keeping aisles clear of congestion when replenishing or picking products.
• Working in a clean, tidy and organised manner and taking any equipment that needs cleaning out of use.
• Following the warehouse / storage plan, putting everything back in its place.
• Picking online customers shopping accurately, with the best possible quality and freshness, completing substitutions as required.