Client Services Manager
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As a client service manager I support colleagues whom deliver support on a day to day basis. I offer guidance and support through 1-1 brilliant conversations. I ensure we have sufficient staff cover, staff complete compliance and training. I manage and assist monitoring of budget spends, rents and service charges, I've completed and ensure health and safety compliance, service audits. I also assist with MDTs, engagement with professionals and external services, referrals and assessments.
Client Services Manager - Homegroup-South Tyneside - South Tyneside
(2024-05)
As a client service manager I support colleagues whom deliver support on a day to day basis. I offer guidance and support through 1-1 brilliant conversations. I ensure we have sufficient staff cover, staff complete compliance and training. I manage and assist monitoring of budget spends, rents and service charges, I've completed and ensure health and safety compliance, service audits. I also assist with MDTs, engagement with professionals and external services, referrals and assessments.
Mental health specialist support coordinator - HOME GROUP LIMITED - Sunderland
(2023-01 - 2024-04)
As a coordinator I provide guidance and support to a caseload of support workers in line with supporting their customers. I oversee and manage any tenancy related issues through weekly rent reports, void management, over seeing and supporting Health and safety and repairs, issuing tenancy related warnings, completing tenancy documents, overseeing safeguarding and linking with professionals for additional support. Overseeing petty cash and any rent payments from the customers in core building.
Although this is my day to day role I still like to interact and support customers as and when needed.
suport worker - Changing Lives - Gateshead
(2022-05 - 2022-12)
Support vulnerable young people aged 16-25 with complex needs to gain better independence and learn valuable skills for the future. By working in a person centred way and completing individual support plans and move on and resettlement plans. Also have managerial skills and responsibilities.
Induction and recruitment officer - Resources north east ltd - Sunderland
(2021-02 - 2022-12)
I worked with employers and referral agents to support training courses we provide, complete funding paperwork, manage all marketing for the company. Was also the safeguarding lead and took on many additional tasks to support the growth of the business, I always strived to achieve targets and deadlines.
Employability Coach - Community opportunities - Sunderland
(2022-01 - 2022-05)
I was working on a temporary ESF funded contract to support people in the local area to access support to be actively work ready or successfully progress into securing employment. Support was provided with signposting and referrals, CV writing, interview preparation, confidence building and support with applications and interviews.
Progress Coach - Depaul - North East
(2020-01 - 2020-11)
Support vulnerable young people aged 16-25 with complex needs to gain better independence and learn valuable skills for the future. By working in a person centred way and completing individual support plans and move on and resettlement plans. Also have managerial skills and responsibilities.
Support Worker - HOME GROUP LIMITED - Newcastle upon Tyne
(2019-04 - 2019-11)
Work with homeless young people aged 16-25 with complex issues. I support them around their goals and anything around their tenancy whilst living there.
Employability Tutor - Achieve north east ltd - Tyne and Wear
(2017-03 - 2018-09)
Working with 16-19 year olds delivering relevant employment skills and maths and English functional skills. To prepare them for their 8 week placement to gain valuable practical employment skills and experience. Lesson plans, schemes of work, marking of students files were done to the highest of standards.
Bar Staff - Manhattans Night Club - Wallsend
(2017-03 - 2018-06)
Serving customers, mixing drinks, till and cash handling, stock refil, glass collecting, cleaning of the bar.
Hair and Beauty Assistant - Newcastle College - Newcastle upon Tyne
(2018-01 - 2018-03)
Ensuring that hair and beauty department have sufficient stock, making orders and price enquiries, ensuring lecturers have equipment/products ready for particular class, ensuring laundry is maintained, health and safety is maintained to highest standard.
Learning Support Assistant - Newcastle College - Newcastle upon Tyne, Tyne and Wear
(2017-10 - 2017-11)
Supported students with physical and learning difficulties with their college studies. By ensuring personal care, encouragement, confidence was thoroughly encouraged and to best of standards.
Schools and levy sales engagement executive - KEY TRAINING LTD
(2017-09 - 2017-10)
Tutor - Achieve North East limited
(2017-05 - 2017-08)
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(2017-05 - 2017-05)
Sales Assistant - Fizzylicious
(2016-05 - 2016-08)
Care Assistant - Careline
(2015-11 - 2016-03)
Weekend Sales Assistant - Primark
(2015-03 - 2015-08)
Summer Temp - Next PLC
(2014-07 - 2014-07)
(2014-05 - 2014-07)
Sales Assistant - House of Fraser
(2012-02 - 2013-04)
Sales Assistant - Paperchase
(2011-11 - 2012-02)
Level 2 and 3 - beauty therapy - Derwentside College
PGCE - Newcastle college
BA (hons) - business management with marketing - Newcastle college
FDA - Beauty Therapy and spa management - Newcastle college
