Nida Talha

Dynamic and versatile professional with extensive experience in both educational settings and the hospitality industry. Demonstrates a proven ability to adapt to diverse roles, with a strong background in teaching, coupled with substantial expertise as a receptionist and administrator in restaurants and hotels. Known for exceptional communication skills, meticulous organizational abilities, and a customer-centric approach that enhances guest satisfaction and student engagement.

Committed to delivering excellence in service and education, while fostering a positive and productive environment.

Customer Service on different railway stations with revenue - Ontrak

(2024-01)

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
• Able to make decisions in a customer focused manner and carry out instructions effectively.
• Demonstrable experience of managing customers effectively in difficult environment.

Gateline Assistant at Harpenden Station under Ontrak Revenue Support Project - Ontrak

(2023-01 - 2024-12)

• Assisting passengers with tickets, including checking them, general advice and making sure the gates work. Working Accurately under pressure
• Providing the highest possible standard of advice, information and service to our customers

Team Member - KFC Sutton - Stonecot Hill

(2023-01 - 2024-12)

• Accurate Order handling
• Cash Handling and transactions
• Product Knowledge and Recommendations
• Efficiency and multitasking

MSC - Project Management - BPP University London (2023-01 - 2024-12)

Master - English Literature linguistic - University of Agriculture (2019-01 - 2021-12)